Customer Care Policy
OUR REFUND POLICY ALLOWS YOU TO ECHANGE OR REFUND A PRODUCT IN TWO CASES:
1.THE CUSTOMER RECEIVED A WRONG PRODUCT
- If a wrong product is delivered to the customer, we will get it picked up for free.
- Once the wrong product is received by us, we will dispatch the correct product or refund the amount within 7 working days.
- The product should be unused and the packaging should not be damaged.
- The product should be sealed in its original product packaging.
- All supporting documentation such as receipt of purchase, price tags, labels, and warranty card as well as all accessories should be dispatched with the product.
2.THE CUSTOMER RECEIVES DAMAGED GOODS
- Customers may claim refund if they receive damaged goods however, they must provide video proof of this.
- Customers are advised to make video while unwrapping and unboxing their product from delivery packaging. This video will be used as a proof that customer received damaged good.
- In case of Mobile Phones: Mobile Performance issues, refund, replacement, and repair services will be decided and given by the Aftersales department.
- If video proof is not provided or video is made after the product has been unboxed then customer will not be entitled to a refund.
- Refund / Return / Change of product purchased from Mistore.pk will be only catered by Mistore.pk team, not at any Mi Exclusive Store.
PLEASE NOTE: In order to maintain hygiene, fabric products (towels, pillows, Mi Bunny etc.) cannot be returned if the package is opened.