Covered Under Warranty
- Xiaomi & POCO Smartphones come with a 1 Year Brand Warranty for the official units, commencing from the date of activation.
- During the 1 Year Brand Warranty, Hardware, Software and Service charges are covered.
- This warranty covers the handsets only. There is no warranty on allied accessories such as Battery, Charger or Headphones.
Not Covered Under Warranty
This warranty is subject to the following terms and conditions:
- Any defect arising due to misuse of the device, damages due to liquid ingress, physical damage, normal wear and tear will not be covered by this warranty.
- This warranty is void if the unit is tampered with, altered or repaired by unauthorized party and if the warranty seal on the unit is broken.
- The warranty will be void, if the IMEI of the unit is deleted, tampered, or altered rendering it difficult to identify the product.
- Damages caused to the unit, by accidents, short circuit are not covered by this warranty.
- Burns due to any reason like power failure or severe voltage surge will not be covered under warranty.
- The box with serial number must be preserved during the warranty period.
- Customer will be required to present warranty card when handing over unit for repair or maintenance under warranty.
Conditions Apply
- Defective Product can be reported at Mi/Xiaomi authorized Service Centre within 1 Year of activation date/POP invoice.
- Product handset, if falls in software issue, only Mi customer care centre will update software with official Mi Flash Tool and tested ROM/Firmware.
- Each claim could be entertained that fulfills warranty policy and there will be no damage, burn, tampered, liquid damaged, third party repair or any misuse by customer.
- CRO/Technical concern will disassemble the device before submitting the claim; in case of finding any symptom not covered in the warranty criteria, the customer will be informed accordingly.
- Mi Customer Care Center will fix the device within the given time period; exceptional cases such as PNA (Part Not Available) or waiting for approval may vary, though it will be informed to the customer.
- 10 days replacement offer will apply only for new purchases; Invoice date will be considerable (complete box and accessories must be entered).
Replacement Will Be Only In 2 Conditions
- The product is faulty on delivery, i.e. is not functioning properly.
- The product delivered is wrong, i.e. delivered product is different from the product ordered.
In case of wrong product delivery, the product should be unused, packed and its seal should be intact for it to be replaced. Product will not be replaced if the customer opens the seal and uses the product.
- Replacement handset shall be a new or slightly used unit of the same model, depending on warranty category such as DOA/IW/OW etc.
- Mi Customer Care CRO is authorized to void warranty if found device bent, drop damaged or liquid damaged.
- Bill of Purchase is mandatory for in-warranty claims; no accessory to be submitted along with device.
- For out-of-warranty/damaged cases, customer must pay the spare part costs and service charges to the service centre.
- Customer's data should be saved by the customer, as in some cases the device has to be flashed depending on the nature of the fault.
- Customers can dispatch their defective devices directly to Head Office from outstations where a Mi Customer Care Centre is not operational.
Mi Eco Products – Smartlink Warranty Policy
Our Eco Products come with 10 days replacement and refund warranty and 3 Month after sale warranty.
- Replacement and Refund warranty will be only for the first 10 days.
- Replacement will be only in 2 conditions: the product is faulty on delivery, or the product delivered is wrong.
- After 10 days, customer can claim after-sales warranty in case the product has been damaged or is not performing as expected. Smartlink will provide repair services; however, the customer will bear spare parts and logistic costs.
Under the prescribed warranty policy, Smartlink may replace or repair the accessory as long as it is in warranty and shows no:
- Sign of physical abuse, broken or tampered parts
- Liquid/moisture or water damage
- Burns due to lightning strikes or short circuit
- Damage caused by use with non-Xiaomi accessories
- Damage caused by accident, flood, fire, earthquake or other external causes
- Modifications to any part of the product
How To Obtain Warranty Service
Call the Smartlink Customer Support Line at 0309-4443466. We are standing by to answer all your queries Monday to Saturday, 10 a.m. to 6:00 p.m. Our representative will provide instructions on where to send your accessory for repair or replacement. When we receive the in-warranty product, we will send you a replacement free of charge.
Important Information
- Smartlink assesses each warranty case individually and holds the right to pass the final judgement on a case-to-case basis.
- Smartlink does not cover the cost of shipping/courier for damaged/misused items to our service centre; replacements are shipped to customers at no cost.
- We recommend using a traceable shipping method (TCS, Call Courier, Leopard, Trax etc.); we are not responsible for lost or damaged items in transit.
- Depending on availability, replacement will be sent within 5–10 business days.
Product Warranty Periods
| Product Category | Warranty |
|---|
| Projectors | 1 Month |
| Air Purifiers | 1 Month |
| Scooters | 1 Month |
| Monitors | 1 Month |
All other Eco Products carry a 3 Month warranty.