If you have any other questions, please visit the USCIS Contact Center. Las solicitudes de reprogramacin de entrevistas o juramentos se envan a las oficinas locales como solicitudes de servicio. These tools include the Intelligent Virtual Assistant (IVA) and Live Chat. Press 5 if you want to arrange a doctor for your immigration medical examination. Looking for U.S. government information and services? USCIS provides a mix of call centers and web technologies to increase self-service, improve information transparency, and offer new ways for customers to get help. USCIS is reusing biometrics where appropriate, but this is dependent upon certain specific characteristics matching, and that matching cannot be determined until after the application or petition is filed. The information on this page is out of date. USCIS Customer Service menu. They are, however, still unable to evaluate Requests for Evidence, issue duplicate notices, or provide legal advice. So, they can answer many more questions related to your case. This does not mean that there is a problem with your case. If your case is outside normal processing times, you can submit a case inquiry using. Looking for U.S. government information and services? De esta manera, las personas que llaman saben aproximadamente en cunto tiempo pueden esperar que USCIS les devuelva una llamada. These receipt notices can be presented with an expired Green Card as evidence of continued status while you await your renewed Green Card. Our normal response time for email inquiries is two federal government workdays. They can answer most of your basic queries and help you out with technical difficulties. For additional information, please see the news release. For more information regarding their contact details, please visit USCISs Contact us page. If you need more information about the naturalization process and you live in the continental United States, you may call Customer Service at no charge (1-800-375- 5283) for help. Before diving into the process for reaching the customer service representative at USCIS, we must first have an understating of how the USCIS helpline works. USCIS has discretion to take measures on a case-by-case basis upon request, if you have been affected by a natural catastrophe or other unforeseen circumstance. When reaching out to the USCIS Contact Center via phone, you'll first have to answer a set of questions using their "interactive voice response" (IVR) system. How Do I Know Which USCIS Service Center? Receipt Number ; A-Number (if applicable) Date when filed; Application or Petition filed; . CSRs will not help you with specific questions related to your case, nor can they provide any legal advice. 28 165 165 comments Best Add a Comment CORosh 2 yr. ago call in and say "technical support" and then say "technical problem" .. and there you go you are connected to an agent. Necesito una cita de servicios biomtricos. Luego puede enviar mensajes seguros a USCIS. Getting an appointment, however, is up to the field office where the appointment is sought, not the USCIS Contact Center. On the weekends, this service is not available. The best time to dial USCIS is 8:15 am. While USCIS does not have its fax numbers, offices may choose to give one when appropriate. The voice assistant will ask the following: Once youve pressed the Star key, youll be offered the following options: In this way, you need to navigate the section until youre satisfied with the answers. Press 2 to inquire about the latest petition youve filed with the USCIS. 2023 HelpingDesi LLC | All Rights Reserved, How To Watch IPL/T20 WC Live in USA (43% Discount on Subscription), How To Watch Yellowstone Season 5 On SlingTV (With 50% Discount), FuboTV Offer you to Watch EPL Live in CA&USA- Subscribe Now, ESPN+ Offer You to Watch Australian Open Live in USA- Subscribe Now, SlingOffers you to Watch NZ tour of India Live in USA- Subscribe Now. Check the status of your online case/application. View your case history and upcoming case activities, . When you first call the given USCIS toll-free phone number, you will be answered by an automated voice assistance system. The old IVR had10 main menu options for the customer to listen through in order to make a selection. View case status online using your receipt number, which can be found on notices that you may have received from USCIS. Marque el 800-375-5283 (TTY 800-767-1833) y haga su pregunta en ingls o espaol. This is the result of financial limitations and resource constraints that make it impossible for USCIS to offer live assistance to every customer in the face of increased inquiry volumes. I need to expedite my case. The customer service line is open Monday-Friday, 8 am 9 pm EST. Tier 1 representatives tell callers whether their issue falls into the urgent or non-urgent category. If you want the answer to the question, press 2 as well. You should press the same key if you want to schedule an appointment, or youre seeking disability accommodation. It gives you a simple and personalized way to track your case online. or https:// means youve safely connected to the .gov website. Overview Support Rank# 1 The #1 phone number and #1 way to reach customer service according to US Citizenship & Immigration Service (USCIS) customers here at GetHuman. Requests to reschedule an ASC appointment in advance of the appointment date are among the categories of calls routed to live assistance through the IVR or Live Chat through Emma. Updated 04/30/2013. Yes No You will find this number on every notice or correspondence that the USCIS sends you. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry . We are available Monday through Friday, from 8 a.m. to 8 p.m. Eastern time, except when the federal government is closed. As a result, they can answer many more questions about your case. If you know of anyone selling an appointment, call the USCIS Contact Center at (800) 375-5283. La mayora de las consultas se pueden manejar en el Nivel 1 o el agente determinar si necesita ayuda en el Nivel 2. A .gov website belongs to an official government organization in the United States. Live customer support is available from 8 am to 9 pm EST, Monday through Friday. This page was not helpful because the content. On the USCIS website, youll discover a comprehensive list of foreign jurisdictions and field offices and contact information. The call will be transferred to a real person if it cant. USCIS is limiting live assistance through the USCIS Contact Center to better assist those who require live assistance. We can contact USCIS on the toll-free phone number, which is 1-800-375-5283. Before you call the USCIS helpline, make sure you: You can also contact the USCIS by dialing 1-800-375-5283, which is a toll-free number. Secure .gov websites use HTTPS Severe hazardous weather can cause our offices to close. ROUTINE USES: The information provided may be used by and disclosed to DHS personnel and contractors or other agents who need the information to assist in activities related to your inquiry. A .gov website belongs to an official government organization in the United States. National Customer Service Center (NCSC): 1-800-375-5283 1-800-767-1833 (TDD for the hearing impaired) Call this toll-free number to receive nationwide assistance for immigration services and benefits offered by U.S. The premium processing application for USCIS provides a toll-free phone number exclusively for inquiries about requests filed under the Premium Processing program. USCIS does not provide a general facsimile (fax) number. USCIS's customer service hours of operation are Monday through Friday, from 8 a.m. to 8 p.m. Press other numbers for other languages. Esta tarea administrativa se est demorando ms que en el pasado. Make a note of when youll be on hold and doing business with a USCIS agent, and keep enough time out in your schedule to do so! Sign In Create Account Sign In Create Account Find a doctor Find an English or citizenship class Learn about the naturalization process Learn about citizenship rights and responsibilities Schedule an appointment The field office must then make the decision. You must call during certain fixed hours. Visite, Un sitio oficial del Gobierno de Estados Unidos, Hoja de Consejos del Centro de Contacto de USCIS, Para proteger su privacidad, por favor no incluya ninguna informacin personal en sus comentarios. We have many resources to help you achieve your goals. Also, press this number if you want to report an alleged violation of immigration law. USCIS: Cmo Presento una Querella de Igualdad de Oportunidades de Empleo? Press 4 join the LPRs, refugees, asylees, and conditional residents services section. USCIS tiene como objetivo responder a consultas no urgentes dentro de 30 das hbiles. Write down the name of the USCIS representative who answers your call. As a result, they have put in place this mechanism. This page covers what we can and cannot help with and how you can submit a request for case assistance by availing of the customer service and assistance provided by USCIS. How to Make Your Communication with the USCIS Contact Center More Effective. Press 2 inquire about the priority cut-off date. Cada caso es nico y algunos casos pueden tardar ms en resolverse. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. In addition, diverse USCIS processes may require specialized mailing addresses, as appropriate. Enter the receipt number to hear your USCIS case status. Please keep in mind that due to the COVID-19 pandemic created biometric-collection backlog and COVID-19 safety protocols, we have limited ability to expedite appointments. Also, sign up for Case Status Online to: . After the wait is over, youll be connected with a tier I officer called the customer service representative. This administrative task is taking longer than it has in the past. If you submitted a paper form and your receipt number begins with other letters, you can create an account and add your paper-filed case to receive automatic case alerts. Im a firm believer that information is the key to financial freedom. An official website of the Citizenship And Immigration Services Ombudsman, This page was not helpful because the content. Review our. Cmo puedo asegurarme de que me devuelvan la llamada? myUSCIS provides a personalized account to help you navigate the immigration process. Si la solicitud est relacionada con una cita urgente, ser revisada por el personal del Nivel 2. USCIS aims to respond to non-urgent inquiries within 30 business days. Si present el Formulario N-400, Solicitud de Naturalizacin, o el Formulario I-90, Solicitud para Reemplazar la Tarjeta de Residente Permanente (Green Card) en lnea o vincul a su cuenta un caso presentado de manera impresa, tiene acceso a todas las funciones de la cuenta descritas anteriormente (como una bandeja de entrada segura y la capacidad de ver notificaciones, responder a RFE, verificar el estatus del caso, etc.). [deleted] 2 yr. ago. All USCIS Contact Center services are offered in English and Spanish, and the wait times are the same for both languages. Todos los servicios del Centro de Contacto de USCIS se ofrecen en ingls y espaol, y los tiempos de espera son los mismos para ambos idiomas. Unless specifically requested by a USCIS employee, you should not fax documents. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. In case the automated system cant satisfy your queries, itll transfer the call to a live representative. Call free via webDon't waste minutes. Citizenship and Immigration Services (USCIS). Los sitios web oficiales usan .gov Las oficinas locales de USCIS se esfuerzan por acomodar la mayora de las citas dentro de un plazo de dos semanas. USCIS advises that before you dial the number seeking help, you should go through the following: If youve done these things and still have questions, proceed to call USCIS. USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain personally identifiable information (PII). As a result, you may hear various alternatives when you dial in. Enter the receipt number, you will find this number if you of! Cunto tiempo pueden esperar que USCIS les devuelva una llamada who require live assistance through the USCIS representative who your. Ms en resolverse we are available Monday through Friday haga su pregunta en ingls o espaol the United.! 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