When I call for other items, they know my name and are able to add to an existing order or create a new one easily. After numerous emails, I was finally directed to Jennifer Moss, who apparently didn't care about customer at all, and never really wanted to help. After waiting nearly three month for a replacement (the first marble top had an unsightly crystal inclusion and was of very poor quality according to an Italian Phd. 7 grand is not a good price for a sectional. Restoration Hardware Cloud bed. You just spent LESS than what you would have normally paid. They screwed it ip every time. The dishonest person out there who did this, shame on you, you are a very selfish person! The stools were scheduled for delivery in three days. I'll never buy from them! Thank you for the excellent customer service! Restoration Hardware is located at 15054 N. Scottsdale Road, Suite 120, in Scottsdale (480) 922-6996 Subscribe to. I regret having spent any money there and should definitely have used other luxury brands instead, which I'm definitely doing for the rest of my house and it is a much better experience. Original Price $2,799.00 250 lbs. This place is a joke. We will receive delivery in early July. They leave you on hold , have zero respect for your time and do not stand by their commitments even if made by them. I was there earlier this week and Jules and Angela where very helpful. I told her what I wanted and she snapped back at me "We don't carry merchandise here anymore.. We haven't for 2 years." As far as the discount is concernedit depends on you and your budget. It was ludicrous nonsense. I was told "No," and that it could only be delivered to my house for $199. I was left there helpless, trying to sort out all my orders' delivery while being blind. Then, of course I would have to pay probably more than that to send it back if I didn't want it. Do you like refinishing furniture by yourself in your own home? We look forward to purchasing products at RH Walnut Creek thanks to the great experience. What the ? I had an issue with a drawer not sliding right so they quickly sent a replacement. No one seemed interested in helping with this at all, until I met Seraiah. I and am familiar with the Pottery Barn warehouse in Alameda. I asked to speak with a supervisor - she put me on hold for 15 minutes and when the supervisor came on the line, I explained that one of the RH service advisors had told me to go into the store to reapply before the 30 days was up - she told me that she had no control over when a customer insists on reapplying! They even took down my number and contacted me daily so that I could find my item. If you have kids or entertain a lot stay away from the BELGIAN SLOPE ARM SLIP COVERED COLLECTION with down fill. I turned it over to my husband (neither of us are luddites) and he couldn't either. Ken was amazingly helpful - definitely recommend everyone in furniture sales adopt his style. The nation-wide nature of Restoration Hardware also lends itself well to our location and shipping tab. Down filling is fantastic. I find it completely deplorable that they can't just be transparent about their return policy with regards to shipping costs, especially in the age of online shopping. I had been to other locations prior to coming here so I think my experience was great because of the designer who helped my fiance and I. Beware do not ever shop at RH. I can't review my order online or make a return request by myself because I ordered in store, so I have to get help from sales person.What surprised me was that after I paid in full, I can't hear from my sales Jea Amasa. If you're flexible on what you're looking for, you just might find a super great value on cool pieces. I don't plan on coming in this location ever again. In fact they told me to go look up what I wanted online. Buy & sell from everywhere. Just purchased a home in SB and we need many home furnishing items. A strayed dog would at least pay people some attention because it, a beast, understands the dynamic of who is paying in this business transaction situation. Okay Thursday the 18th I get a call, and surprise surprise, the replacement table (which already should have been identified as in perfect condition since it was to replace a broken table, right), was itself also broken. Many of the chandeliers were damaged or had missing pieces. You had to buy them separately. Daily Find: Burke Decor String 20 Pendant vs. Build.com Dainolite Payton 16" Wide Pendant, black string pendant look for less, copycatchic luxe living for less, budget home decor and design, daily finds, home trends, sales, budget travel and room redos Free shipping available Great experience at this location! Buyer Beware when buying here. Me: Well not this particular one, but I'm interested. Sometimes I go there just to relax. I then said "EXCUSE ME - I need some help".. and she sauntered over to "help" me. Dont see this option? Find RH accent chairs that take a fresh approach to traditional style. review for absolutely amazing knowledgeable Michael G. He explained the design, took his time to go over the leather differences. They had a few, but nothing that we were interested in. You can also call if you're looking for something specific and they will be very helpful in telling you if they have it or not. My master bed foot board was broken, my outdoor furniture was missing leveling screws. I give RH one star because they tried to fix the problem but clearly there is a disconnect between sales and order fulfillment. 37.5" h x 48" w x 21.25" d. Condition A few scattered indents & scuffs at metal finish. I love this store; not just for the outstandingly beautiful old-world yet modern-charm vibe that each piece gives off but for the wonderful customer service I always get whenever I go here. Searching for the ideal restoration hardware vanity stool? Each piece is cleaned with eco-friendly products and Please email me if you have any questions. RH charged $200 for shipping, and part of the order was delivered by UPS and left on my door step. Restoration Hardware is an upscale furniture store with elegant, upscale, well-appointed furniture. I just have had some issues with finding employees & finding employees who were happy enough to help me out with my questions. Find great deals and sell your items for free. If I knew I was going to get cheap furniture I would've just went to Zgallerie. I bought a gorgeous buffet table, velvet couch, a rug and a marble table, all way below the original price. Well, weeks after the order went in, the sales person called and said there was no five-foot sofa in this style and we could have a six-foot sofa on that end. While that may seem like a hefty sum for an outlet, I ended up saving about 12K. The woman who helped me gave me excellent advice and even took extra time to show me the discounted merchandise around the store. Shop online at Bed Bath & Beyond to find just the restoration hardware vanity stool you are looking for! They do all their own delivery with their own branded truck and movers, so the delivery is an extension of the stores good service. Restoration Hardware TWIN Cole Tent Bed Cover Canopy Khaki Safari HTF. I'd be OK just moving into Restoration Hardware. Check out their commitment -- ir.williams-sonomainc.co. I've been coming into this location trying to buy a couch for literally 3 months. Robin helped answer our questions and gave us a quote & some sample fabrics for the chairs to take home. I recently have added a few light fixtures from here to my house & am one happy customer as a result! It's too bad, really, because the story that is told quarterly is a good one. If you are looking for some RH items, be sure to stop by the Pleasanton outlet store frequently. I've bought so many chemicals and sanders and sanding papers and more chemicals and polishes, mineral spirits, WD40 , the list is endless. The items would also need to stand the test of time by having the quality to last and me still feeling good about the way it looks and feels several years later. They feature materials such as: reclaimed wood and kiln-dried wood, leather, shagreen, down filling and foam, fabrics, and metals such as iron and aluminum. I'd give em less than one star, but damn, I can't. I placed my order on a Saturday and both items were delivered on Thursday. I waited a bit for this but it was worth it 100%. Upper East Side. Devyn Dusted Restoration Hardware Full Daybed. The staff are all glued to their macbooks, they ignore rather than actually help. She knows her customers needs and always go above and beyond to make sure we are taken care of. They will be out of business in a few months and this will be a Spirit Halloween pop up store. I went to the SF store and found it extremely unfriendly and unhelpful. Finally, an impertinent clerk (and I won't refer to her as a "sales" associate) rudely said, "we don't have that size" and started to walk off, with me following her to obtain answers to my questions. Something I bought 5 years ago may not be available (therefore not in someone else's house) this year. 2 velvet couches, a dining table, 8 dining table chairs, and 2 swivel side chairs all for around 10K. Because I was ordering 6, I specified in my order to please make sure to send me 6 different botanicals, as shown in the picture on the website. (btw, I was still smarting from the experience at RH) At RH, the clerks passed me off like a bad penny and my daughters and I were continually in search of someone to help me and answer my questions regarding fabrics and sizes. I will never shop here again, and I will be warning others all across the Internet about them. The pros: Elegant and modern lighting options. Beautiful furniture beautiful fixtures beautiful everything!!! I apologized that I had somehow contributed to any confusion or perhaps provided faulty measurements. If you're wondering how to decorate and obtain a luxury home, Restoration Hardware is your go to. I finally got their verdict today that they are happy to replace the cushions but I had to pay for it. At the rate brick and mortar retail is disappearing especially on State Street you would think that when a local comes to the store and wants assistance they would be jumping at the opportunity. People often mistake most Restoration Hardware standalone boutiques as a retail store, but they are actually show rooms or galleries. The store manager sold me the table and put my name and sold ticket on the table. Since we live in the area part time, the delivery date was important because we obviously would have to be in town to receive the furniture. There is no protector according to RH. I received an email back from her that RH's design services are "one shot" so she was going to go outside of the rules to provide one more option. $59.78 shipping. (12% off), Sale Price $5.29 VERY RUDE and PUSHY ! If you're looking to give your house that extra modern touch this is your store! I kept looking around for people in long coats with syringes in their hands trying to knock me out and drag me away. She asked for a floor plan diagram which I agreed to put together from home. So we agreed, even though this would be two-feet longer that what we originally wanted and really too big for the space. I just can't say enough good things about her. I would give negative stars if I could. Mostly because I don't want to deal with their rude sales people. The staffs here aware always helpful and friendly. The fugs looked like they had been sitting on showroom floors. A good thing to do, but a bad reason to have to do it. This type inadequate behavior is just insult for human beings in general. The only thing I can tell you with absolute surety is that these morons love talking about pets, and dogs in particular. Ken took amazing care of our needs. The filler got everywhere. We ended up buying two mirrored bedside tables and we love them! How embarassing. These people a rude and don't care a bit. Very disappointing multi-year experience requiring the delivery of 11 different leather couches and five repair visits over four years. RH change your system there's better ways of handling sold items. Every couch but two were delivered with deep scratches, gouges or slices. A generous tufting on the back and sides more Design Plus Consignment Gallery San Francisco, CA Ask the seller SUPER SELLER Details Dimensions 84W 60D 37H Styles THREE tables have already been damaged that they have tried to deliver to me, and they only notice when they go to put it on the truck. In February, we shopped online and identified four pieces of furniture that we wanted to buy. I browsed almost every area of the store, looking for something specific and was never acknowledged. I agree with other reviewers that this cannot be mistaken for interior design, but I thought I would take advantage of the available help to purchase new coffee and end tables, lighting, and artwork for my great room and to work with my nearly new Restoration Hardware sofa and loveseat. I'm simply in love with everything we've done so far and will definitely finish the rest of the house with him. Do not, under any circumstances, buy a cloud sofa in leather, which we did, believing our sales person that it was easily cleanable (we told her it was in the family room)--every single thing (a drop of water, a crumb from a cracker) leaves an unremovable stain. A sheet set with 1 flat sheet, 1 fitted sheet, and 2 pillow cases starts at over $200+ and goes up to $1,400+. You then have go on the many complaint blogs online or youtube to see how to get the furniture back to looking the way you bought it. Overall my experience was stellar. Typically, orders of $35 USD or more (within the same shop) qualify for free standard shipping from participating Etsy sellers. This is why I ended up buying one off Amazon. What did the RH team do? I had never been in a Restoration Hardware before. I have been three or four times, every time getting snuffed by the staff. I got home and measured and quickly emailed the floor plan measurements to the designer and was so excited to have a return email from her the next day. He should've told us to speak with one of the designers (as we have in the past) when they are free. I received 4 yellow roses, a fern, and a greenery. Everyone is helpful and friendly. They lie, provide no customer service, fraudulently will Charge your credit card and I'm surprised are even still in business at the ridiculous prices they perpetrate on consumers. You juts need to be more patient and caring. Excellent quality leather. I sort of half heartedly explained the situation, sort of expecting the same lack of interest in response, but was very pleased to see that she was different, better. You people work retail. Want to know which is the closest to your home?Take a look at the handy store locator for more information. You can sign up for their phone list and they will call you if a particular piece of furniture comes in. The items will still be pretty expensive for the average consumer. That's right, I made an appointment and STILL had to wait forever. Restoration Hardware shoppers appreciate the tasteful dining room furniture available for them to browse through. I purchased 6 "Hand-Pressed Botanicals on Linen Ivory" for a member price of $153 each (non-member price of $205) for a total price of nearly $1,000 with tax and delivery. WOW. Share : Professional Delivery Required. The staff unnecessarily went above and beyond their responsibility to ensure that I was satisfied. If you have an idea of what you're looking for and measurements you might luck out! Her expertise helped us narrow down our wants and needs without any hesitation or doubt on our end. No notification the day before or even hours before. And like the other reviews, watch your credit card for the charges by the RH store. Kaiyo is the most sustainable way to buy and sell furniture. Yes it's pricy, it's not world market or pottery barn, but you pay for what you get and this place strives on quality! Buy & sell from everywhere. and our support team is here to help daily from 9 AM ET - 9 PM ET. If your business model is to just open store in a nice area and waiting for people to just "happen" to spend some money here then What's the difference between this store and a street beggar? I wound up special ordering a coffee table and the whole process was super easy. Since it was a relatively small chair, I would have been able to bring it home in my car. She is my go to girl now for any RH needs!!! I will be back for more. Looks like compressed cardboard / particle board. And within a couple of months the sofa was spotted (even a drip of water leaves a stain), nobody can eat or drink anywhere near itand the pillows are a mess. 1. Original Price $40.99 We just couldn't decide on the leather. Nashville, TN. Etsys 100% renewable electricity commitment includes the electricity used by the data centers that host Etsy.com, the Sell on Etsy app, and the Etsy app, as well as the electricity that powers Etsys global offices and employees working remotely from home in the US. They immediately helped us to resolve the situation by offering us to swap out with another bed. All they'd have to do is put a single sentence on the enclosed return slip AND a sentence on the website clearly stating the policy. Small crack at one leg. $59.78 shipping. Never miss new arrivals matching exactly what youre looking for! Even so, there has been some mixed shopper feedback with regards to the sales experience and perceived quality and durability of certain pieces, particularly in light of the higher price points. After multiple structural failures of the original couch, since it was assembled with short, fat, smooth nails that would just pull out of the frame, I was offered a new couch. Go online and just google restoration hardware problems and you will find many. I've spent a lot of money at this place. When we came back we decided it wasn't worth the cost due to condition. We have ordered many items over the years from RH and been satisfied so I thought when I ordered exterior lights that it would be just the same. But it was still WAY over priced. We couldn't thank them enough for making the process so easy and painless for us! Great seller and nice items. (Of $30!!) I own a small amount of stock in the company as well so I watch for their quarterly report and listen to the quarterly conference call. Final sale!! Now if I take the risk on a damaged item at a higher than average cost I shouldn't also deal with snooty final sale garbage. Search all designers of Abdominals benches in Italy on Archiproducts: discover the catalogues, technical sheets, prices and new features I drove quite a while to get here, was pretty disappointed. 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