Light on router is blue but no internet connection 1 user liked/thanked this post: You can find this on the reference card on the back of the router. If you get stuck, see your hub's set up guide. The PC / wireless printer work fine via the hub wifi network. If you think I helped please feel free to hit the "Thumbs Up" button below. Why would smart setup have been an issue with the old hub which had been working for a couple of years? Using the Power button, turn your Hub off and then on again. On the Plusnet hub it says 'connected'. I would now say 99.9% this was an external issue / no faults inside the property. Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. I have this exact problem. Your device can't connect to the mobile network. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). - edited The Hub is working but isn't connected to the internet - this takes about two minutes. Need to know more about your BT hub lights in general? Select your hub from the options below to see what they mean. The test socket is your main socket. Hub is back where it belongs. If it's flashing red, you didn't connect. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. This table shows how long each stage of the start-up process should last. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. The Hub is in Bridge mode and will act as a modem only. Try a few different spots around your house to find the best 4G signal. high tea intercontinental sydney; kimpton blythswood square hotel Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. One way to check this is by connecting your Hub to your test socket. Click on your model of Hub to find out what the lights mean. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. Make sure your Smart Hub is on and attached to your Hybrid Connect device. This light turns on when it gets no connection. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. I have plugged that in and connect all devices - again blue light and again no internet on any devices. Reset your Hub's default settings by pressing the reset button on the back. For up-to-date information and comments, search the EE Community or start a new topic. The light will turn steady blue when your Hub is ready. The Hub is working but isn't connected to the internet. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? He also covers smart home tech, mesh Wi-Fi and electric bikes. Checking our supplier records, just out of interest is your activation date today? 01-06-2020 1 Set up your hub Plug in your hub and switch it on by pressing the power button on the back. That is also showing a blue light but no internet on all devices. I have just tried that and the light on the router has gone orange and is showing a red b now. Broadband needs a working phone line. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. Use the Contact us link at the bottom of the page to get in touch. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. Step 4: Scroll down until you see the section called Configure DNS. 12h26. Your Mini Hub is designed to conserve power whenever possible. BT Business Hubs: Help and guides for your model. Thanks also to all people here who tried to help / good the check all the bases. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Did you manage to solve it ? Light on router is blue but no internet connection! If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. Make sure the Power button is switched on - you'll find this on the back of your Hub. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? Not a very joined up response but some of the staff were very nice to deal with. There's a problem connecting to the internet. 2022 It is odd the hub blue light is on? . Still no lights? Open your web browser and visit http://btbusinesshub.home/. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. 16h54. Check the power button on your Hub is On. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. I have used BT for many years / had numerous hubs have worked ok on my setup. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. The pink light has other reasons for flashing. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. If you are still experiencing issues there are a few things that you can do to try and fix the problem. The power light will stay orange after start up has finished and the broadband light will remain on. If you haven't I would expect it to go live by midnight tonight. Can you post your router stats and we'll take a look? You'll need your reference number. He it trying to book an engineer (external) to check the line. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. Re: Blue light but no wifi or internet connection. Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 Weve listed some expert tips to help you fix the problem quickly. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Press the Restart button. I happened to also have a new Hub ordered on this account a few weeks ago. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Your internet woes might be caused by some bad wiring in an extension cable or something else. Current speed test and fault status below on If there are no lights, check the power cable is in firmly, and connected to the mains. Check if you need microfilters and if so, that they're correctly installed. Connect a device to your Hub using a cable or wi-fi. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? A blue light means the hub is working fine. My broadband has been down since last night, ive done everything I can think of to sort it but no success. BT Hub Lights Guide. Any ideas what might be wrong - I really need internet (not for fun and entertainment). If it's disconnected, click connect. If this doesn't fix your issue, please contact us. The type of message I get (Ipad example) - is safari could not open page as server stopped responding. The light will turn steady blue when your Hub is ready. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. Broadband light is blue, but I can't connect to the internet. Second, check that you havent got a Ah ok. Can you try this guide to see if it helps? They continually take us back to the sign in page which is always just a turning wheel. on 31-05-2020 This doesn't affect our editorial independence. First 01-06-2020 On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. Click on advance settings and enter the router password. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Blue light but no wifi or internet connection. You can switch it on via the Hub Manager. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. Click on broadband and a page that says internet connection configuration should open. - also how do I switch it off? Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? 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