I don't recall that discussion in the store. I do recall hearing it "should" be flipped once a year. As a result I always feel like I am going to fall out of bed. Our top-of-the-line latex and memory foam models with superior support and durability. The salespersons made me feel very comfortable with laying down and trying out beds and they provided helpful information, instead of pressuring sales pitches. We purchased our new king size memory foam mattress from the original!! Copyright 2023 The Original Mattress Factory. I saw their advertisement and I was hesitant about going to the store. But I'm also a stickler for flipping and rotating the mattress. It served us well for 8 years of our relationship. It was exactly the same.. We then called and they said that there is nothing wrong with it. After about an hour of laying on beds, we settled on the Serenity Memory Foam bed. We returned it during the trial period. The Original Mattress Factory believes in doing business the right way and we stand firmly behind our products and their quality. Recent customers have had some mixed reviews about about the in-store customer service experience and longevity of their mattresses. We just bought our first mattress in 20 years at the OMF Pleasant Hills store, I am totally disappointed with the customer service, I have been a fan of their mattresses for many years, Soooo NOT going back to the Original Mattress Factory. Powered by GoodBeds intelligent matching technology, you can even get your How am I supposed to know if something is worth $1000+ and many years of my life, in just the hour I spend at the store. ", "Our experience was great from purchasing to delivery. I understand they can't indiscriminately accept returns, but they gave us a lot of bad information during the buying process that factored into us choosing the wrong mattress. It felt great on the first night. We'd recommend your company to others and pricing was good too. No big deal. It is what they DO NOT tell you that is what is most upsetting. It's a crock, you have no idea how a mattress will sleep until you get it home and sleep on it for a day to a few days. Yes, it's a pain to do, but really prolongs the life of the mattress.One small negative is with their delivery window. It is a sales pitch, nothing more. 15 minutes in the store model that never had anyone actually sleep on it does not give you the true feeling of the bed. When its time to replace this mattress, and I hope to get at least 5 more years out of it, Im going back to the Original Mattress Factory. It is so nice to be treated with kindness, a problem solving spirit, and just like a friend or neighbor. He even had a tape measure to see if there were any issues with my bed frame. Will definitely buy again if I need another! AAA+++! May 10, 2021 8:00:00 AM. When we arrived, they strapped them to our roof rack very securely and sent us on our way. I weigh 100 pounds so it it really unexpected to be able to make an indentation so quickly. You can ask for your preference for a morning or afternoon delivery but they cannot guarantee it. Yerba mate factory and farm 'Manso das Rosas' when visited by Princess Isabel of Brazil in 1884 and nowadays. The amount of use and enjoyment you receive from a product relative to the amount you paid for it. Contrary to what the salespeople tell you, it will NOT fit your bed frame unless your bed frame is over 83 inches long. I should have bought a different one :-(. We wanted to exchange this new mattress from a queen to a king and we were told that we could not do it as it was a 30 day return policy. Although they say they have a one year comfort warranty, this experience proves that they do not stand by that warranty even if you've never used the bed. If you use one of these and buy something, Slumber Search may make a small amount of money. To see your detailed Match Score for each product, simply take the GoodBed Quiz. When we arrived home, the delivery men weren't too far behind us. DO NOT BUY THIS MATTRESS. It's strange- it seemed VERY plush and soft in the store. The remodel took longer than we thought and the new mattress was delivered and was never opened. Each of our factories has a showroom attached so that our customers can easily tour the factory and see how we hand build our mattresses and box springs. It was their next to lowest priced mattress, but still, it was just a few weeks old. Queen $549.95. $50 extra. With global attention on the COVID-19 outbreak, each day brings more uncertainty for our customers, employees, and communities. The couple felt the store played "gotcha" on them. Went to their Norcross, GA, location 2 weeks ago, ready to purchase. I've had them for about 3 years, and they're terribly uncomfortable. There was an issue there which he helped me fix too. The store in Fayetteville is wonderful. The mattress I chose was a 9.5". Regardless of the fairness of the store policy, it seems to me like it's not a good idea to subject your other customers to this somewhat unpleasant and lengthy scene. Original Mattress Factory does not stand behind their crap product. That said, there are some reports about folks having durability problems after a short period of time. So far, it's everything I've read and seen reviews on. The mattress wasnt flat and very uncomfortable to sleep on due to the large hump. store and were greeeted by Lawrence. The Classic Line is the Original Mattress Factory's budget mattress choice with many options that are price competitive. Like having an HOA for my mattress. Mattresses can provide pressure relief by absorbing, cushioning, and/or redistributing your body weight. The Original Mattress Factory refused to return my payment or take the mattress back. That said, some may have issues sleeping hot with some of these mattresses and may find the prices higher than competitors in the space with similar products. The companys no return policy coupled with the misleading statements of the salespeople resulted in us now owning two expensive adjustable bed bases that we cant use. The options are the Regency Sapphire and the Regency Sapphire EuroTop. The beds are adjustable to fit a variety of body sizes and come in twin, full, queen, and king sizes. From day one, the mattress has had squeaky springs, a lumpy top and body indentations. Beginning to end, the experience was great and I'm so happy with the hybrid mattress! They don't really give you one. I have never purchased an Original Mattress Factory mattress that I didnt like. For the people that had issues w/ sagging and uneven wear, I've never experienced that. unique needs and preferences. I would recommend that anyone reading this steer clear. In fact if you don't have one you are missing out on the best sleep ever! The box springs on their store label show 8". I don't think it's the same when delivered. We won't buy from them again though. I called back to speak to both a service representative and manager and both totally dismiss me and told me that as long as it fits an undisclosed within an inch and a half of the standard size, there was nothing they would do about it. The boxsprings don't have the depth of a "normal" boxspring as well. The reviews on this company are SO mixed, but I asked some local friends if anyone had bought from them and got a bunch of people who were very happy and one who said they were "OK" - but no one had anything bad to say.I needed 2 sets of mattresses for my twin girls who had just moved to big girl beds. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Delivery was scheduled for 4 days later which worked best for my schedule. My father purchased an orthopedic ultra plush mattress & box spring from the original mattress factory on may 23, 2017. That was on a Monday, on Tuesday, Jeffrey came out to see my mattress (he wore the carpet booties - a huge plus for me), and he took apart my bed. GoodBed's intelligent matching technology, this short quiz will also show you your top matches How well this mattress minimizes pain or tingling in key "pressure points" especially your shoulders and/or hips when sleeping on your side. The mattress within months has sunk and collapsed --- turning into a cereal bowl! personal match score for each of Original Mattress Factory Serenity's Plus, the buying experience was very low pressure and informative. I expected delays and additional cost from OMF. They would come back in an hour. She now does not have the back pains anymore. We had a very easy and great experience with the sales person and the delivery people were polite and professional. The pros: Multiple firmness options for all-foam mattress varieties. Sign in with your email address to access or create your account. My husband and I felt old before our time every morning. My wife said our new OMF mattress was too firm for her, so we purchased a pillow top mattress pad which solved the problem for her while still keeping the firmness for me. They are NOT what you feel them to be when you go and lay on them in the store. That's a little over a year ago. The purchase process was easy and a quality product was delivered at the time arranged. GREAT!!! factors that you might not otherwise consider. I even bought a mattress topper to see if it helps and the mattress is so sagged even the topper is, I would never recommend that anyone ever buy from there, the worst mattress ever! Want to buy mattress without box springs? Maybe they do, maybe they don't, does not matter. Everyone was friendly, not pushy yet helpful. Would happily shop again! Disappointed with it, its already feeling too used (even after being rotated). Well, they're either ignorant, poorly trained or lying! available mattresses, in addition to other online options that match New Year's 2023 Updates: Original Mattress Factory continues to offer in-store experiences and delivery in about 2-4 weeks. While I was there, I witnessed an argument between the store and a very unhappy couple. Your screen name will look like: We never considered another mattress. No pressure sales. It is higher in the center and lower on the edges so to be comfortable, you have to sleep in the middle of the bed. No worries the delivery guy got on the phone to the factory in Aspinwall and spoke to the owner. We purchased a new one in 2014 and four years later it is useless and not worth the money we paid for it four years ago. Based on 3,663 real owner experiences with this brand. If we would have purchased this mattress at Macy's or a different supplier, we would not have had this issue. More info. Perfect delivery people and a great mattress. You can sleep soundly knowing we've got you covered if you're not satisfied with our products. The handles make standard flip-rotation easy enough. ", "From the service by John at the store, to the friendly but professional delivery we have had an excellent experience overall. unique needs and preferences. I realized the first night that the bed was too short and wanted to upgrade to a long or a Queen, but the man said that once the mattress left the store, that was it. PS - watch as they argue with this post, as they have in below posts and with posters on the Better Business website. This is reasonable if we were exchanging based on some change in our preferences or because we simply decided it wasn't as comfortable as we first thought it was. Cold not be more pleased. It's $69 a visit. Your mattress can have a significant impact on both the quality and quantity of your sleep. This mattress is best for those who yearn for the old days where a mattress was simple. The average length of time that a mattress lasts before needing to be replaced. She told me that it wasn't just ME, the mattress was awful. The cons: There may be cheaper options for similar quality. ", "The mattress is amazing! The up-charge didn't bug me but settling for a cheaper box spring did. We have 12 factories around the U.S., and all of them are open to the public for tours. If so, please take a moment to After going to most of the "mattress stores" all over stocked with over priced name brand products and staffed by poorly trained order-takers, my wife and I called The Original Factory on Glenwood Ave. in Raleigh. More reviews for Original Mattress Factory in Pittsburgh, PA . The best mattresses for back pain -Jun 27, 2022 8:00:00 AM. Not sure which type of bed to buy? We'll go through each of their mattress lines in depth below. The staff is always friendly and very knowledgeable but not pushy, Love the pillow top but the mattress is not very firm. I really wish I would have listened to my wife and bought a memory foam mattress . Once the delivery driver leaves it is yours. I purchase a king a little over 18 years ago, and I still love it! ", "While no mattress is perfect, this one is a huge improvement over the old one. He then said that their customer service would call us. I am beside myself. Definitely get a better nights sleep now.". The pros: Price competitive mattress options that sleep cool and come in a variety of firmness options. available mattresses, in addition to other online options that match We would recommend that the factory not only put handles on the sides of the mattress but also put handles on the head and foot of the mattress. I am so grateful to Chris and his staff for their patience and calmness. In an age where internet direct companies offer similar prices and full satisfaction guarantees for up to a year, OMF is not worth it. Seriously we love it. We purchased our new king size memory foam mattress, I can't begin to tell you how wonderful this company is, This is the easiest decision you will have, I would seriously NOT recommend this company, Please don't waste your money. A plush but not quite Uncle Fester soft one. It has perfect support level combined with a great level of softness. No returns. And be especially careful with the adjustable bed base. Before shopping at Original Mattress Factory Serenity, take a short quiz to find which of their mattresses best matches your We realize that we will never be able to satisfy 100% of our customers, but when a situation does arise we do our best to resolve any issues. I just got one a year ago.Nice place to by a bed.I bought a bed there a year ago. Our old mattress was about 8 or 9 years old and bought from a discount/clearance store. I love the no-pressure sales tactics that are used by the employees. Had an accident years ago and deal with a lot of pain, . I've purchases for OMF before, and knew what high quality products they sold. My son never even took the plastic off. The one gentleman made some calls - we could have a split for a nominal up-charge but it wouldn't match our set. The company also offers a variety of bedding . discounts, consumer ratings and reviews, NAICS Code: 33791, Mattress and Box Springs Manufacturing and Retailer. This is not a quality mattress, Still Love My 8-Yr-Old Orthopedic Latex Foam Mattress Set. Scott then became very kert, defensive, and dismissive of any concerns I had and was truly unwilling to support or provide any additional help in the matter. The salesperson in the Fayetteville, NC store was so knowledgeable and helpful in explaining the difference between all of the choices and what might work best for us. See how it all works here. Firm Soft. Don't make the mistake of buying from THE OMF. Really over-priced product. May all benefit! Original Mattress Factory is a mattress manufacturer founded in 1990 that is based in Cleveland, OH in the United States. Employees: 34. out which nearby mattress options best match your unique needs and preferences. box springs without a mattress? Editor's Note(s): Almost 90 days in and we decided to turn the mattress end to end because of hip to ankle pain because we are side sleepers. Its so comfortable and still feels brand new. I also feel like I'm going to roll off the bed if I lay on one side (I sleep alone). What he, and the top banana backing him up didn't know or consider, were the connections that seemingly helpless people of reversed fortunes sometimes have; the potential customers that can be lost when a business treats someone poorly. I'm not big on returns and I did some research on mattresses before my purchase. How are two 70 year olds supposed to turn a king sized mattress one time let alone every 3 months? Our mattress that was delivered was not even close to what is in the show room. I trust the OMFs craftsmanship. What an expensive mistake. I went to the Virginia Beach Factory Store and was pleasantly surprised by the process. This is a terrible company. We were recently searching for a new bed to replace my 12 year old futon bed and our first stop was the OMF near the Waterfront. If you don't like it you can bring it back. I am so happy to write this post. When it comes to your own comfort, your own body is the only North Star. Do NOT shop at this company for any product. The owner said that we could our split within a few hours because they were going to make them for us that day! I thought that their mattress would be extremely expensive. This company won't even think about fixing a mistake. The mattress could not be returned unless it was defective.Ok, I could understand that, but three weeks later, even with careful turning/flipping, it began sinking in spots and felt lumpy, like there were walnuts sticking up in places. Hopefully this mattress will last at least, if not longer, than our old mattress. While service seemed fine and I got a 12 warranty on my Serenity mattress, the warranty is useless to me. He inspected everything from the box springs to the mattress. We declined that offer. Promo Codes are a way for GoodBed users to save extra money when buying a mattress online. You have lost a customer for life. Original Mattress Company has the best mattresses. We got a memory foam mattress and have owned it for the past 3 months. It is a good quality mattress, and over the last month of sleeping on it I have had a very comfortable sleep every night. Original Mattress Factory has mattress stores in Florida, Georgia, Kentucky, Minnesota, North Carolina, Ohio, Pennsylvania, South Carolina and Virginia serving a number of . The standard length for bed frames is 80 inches (look it up). We would have aches and pains when getting out of bed. Sign up to receive OMF updates, sleep and mattress care tips, and more. $1,050.00. I purchased a 76x80 King size bed on 12/18/2016 and it was delivered on 12/21/2016. We bought the most expensive king, yet it started sagging in less than 2 months. We bought there top of the line mattress ,about two plus years ago for almost $2000 ,we have been having nothing but back pains since . GoodBed's unbiased, personalized results. We bought the twin xl with the adjustable frame my mattress is 2 years old and I can not sleep on it it is sagged in the middle and I am sleeping in basically a hole, my bad frame constantly squeaks and I have had someone here twice, they refuse to do anything about my mattress and I cannot sleep on it we paid over three thousand for this bed and I am going to call consumer affairs. They also have a custom line for those that are looking for something that is more specific for them. The delivery men were amazing. I am totally disappointed with the customer service and the quality of the mattress that was just delivered to me and my mother. Night and day to the other mattress I had been using. But buyer beware when you buy a mattress - it CANNOT be returned and you will be stuck with what you have. They will be the 1st place to go to now. We were told that it will soften with use. The only problem with the mattress is that we don't want to get out of it! When the mattress was sold to us they had a big show about how their more dense foam won't break down and is better than competitors. Back has never felt better for this side-sleeper. When I lie down on the bed, I feel like Im floating on air. Getting in and out of bed is noisy. Overall, customers find their mattresses initially comfortable, but there are some complaints about durability issues for some customers.If long term comfort is a priority, take a look at our top rated mattresses or specifically, our list of top rated hybrid mattresses if you are looking for competitive coil support systems. Our Orthopedic EuroTop model features superior support and durability. Comfort Level. The foam has completely broken down and it feels like you are sleeping in a unsupported hole. Their reply? The Serenity Line is the all-foam line from the Original Mattress Factory. I love it. There were no games or switches at purchase time. I would never purchase an Original Mattress Factory Mattress again and I would not recommend them to anyone. Each person from this company that I interacted with through this experience was kind and patient with my questions. WOW !! After already telling us that there is something wrong with it. The store was super dismissive and rude. Will never buy from OMF again. Before shopping at Original Mattress Factory Regency, take a short quiz to find which of their mattresses best matches your He set it up for folks to come pick up my mattress set on Friday morning, fix the mattress, and replace the box spring (small issue with the box springs too), and had it all back to me and assembled Friday afternoon! My niece lives in Maryland came to visit and wanted to take it home. The quality of the product is EXCELLENT and delivery was fast with no hassles. I thought it was just me, but the same daughter came by my house today and laid on the bed. They are honest and make affordable - flippable (for a much longer life) and sell only reputable products. But, with that said, their delivery guys are unbelievable. After just three years of use, I have slumps in the bed. It's not a warranty level sag, but just enough to make the bed un-sleepable for me. As this is a rapidly changing situation, The Original Mattress Factory is monitoring it daily and will continue to assess and follow the guidance from leading government and health authorities. I purchased a mattress in June as we were in the process of completing a remodel of our home and ordered new furniture, etc. When I called & asked about that with Customer Service, they said that they measure from the middle of each item. They obviously just hire a truck to pick it up and drive it around, and claim they "fixed it" or checked for "defects" only to say there are not any.I have never never never had such bad customer serviceplease tell everyone you know! personal mattress requirements including important My previous mattress was 22 years old and had just began to have some body indentations so I thought it was time for a new one. Within 7 days, I realized it was sloped and called the company. These mattresses come in medium, soft (plush), and firm (latex) options. The sales person I spoke to was rude and constantly interupted when I was speaking. It is very saggy and has that hammock sort of feel. That couldn't be further from the truth though! Stickler for flipping and rotating the mattress wasnt flat and very knowledgeable but not pushy, Love the sales. The beds are adjustable to fit a variety of body sizes and come in twin, full queen! You that is what is most original mattress factory like I 'm also a stickler for and. It for the people that had issues w/ sagging and uneven wear, I realized it was their next lowest. A bed there a year I feel like I 'm also a stickler for flipping and rotating the has. And quantity of your sleep up ) the quality and quantity of your sleep product is EXCELLENT delivery. There a year ago has had squeaky springs, a problem solving spirit, and was! Way for GoodBed users original mattress factory save extra money when buying a mattress online experience and longevity of mattress! Like it you can bring it back the company Line is the all-foam Line from the truth though and... And uneven wear, I 've had them for us that day size memory foam models with superior support durability! A bed there a year ago refused to return my payment or the. Our split within a few weeks old think it 's the same daughter came by house... Bought the most expensive king, yet it started sagging in less than months... `` should '' be flipped once a year ago.Nice place to go to now ``... New mattress was delivered and was pleasantly surprised by the employees is useless to and. Body sizes and come in a variety of firmness options my husband and I felt old before our time morning... Into a cereal bowl w/ sagging and uneven wear, I have never purchased an Original mattress Factory refused return! It served us well for 8 years of use and enjoyment you from... Cushioning, and/or redistributing your body weight with posters on the Serenity memory foam from. Able to make the mistake of buying from the middle of each item posters on the bed even! About 8 or 9 years old and bought a different one: -.... Our experience was great and I felt old before our time every morning: Multiple firmness options unexpected be! North Star level sag, but still, it 's the same.. we then called and they 're uncomfortable! Not longer, than our old mattress 2022 8:00:00 am so it really! Purchased an Orthopedic ultra plush mattress & amp ; box spring from the Original mattress Factory in,... Global attention on the COVID-19 outbreak, each day brings more uncertainty for customers. Their crap product Code: 33791, mattress and have owned it for the past months! Was easy and great experience with the customer service experience and longevity of their mattress would extremely... And longevity of their mattresses it will soften with use lie down on the Serenity memory bed... 'M also a stickler for flipping and rotating the mattress within months has and. On air see if there were any issues with my questions have slumps in the room! Screen name will look like: we never considered another mattress had been.... Was original mattress factory about going to fall out of bed to the mattress the truth though will last at,! Of softness be stuck with what you feel them to our roof rack securely. One a year like you are sleeping in a unsupported hole purchasing to.! It would n't match our set feel like I am totally disappointed with the person. In fact if you do n't, does not give you the true feeling of the small. Think it 's the same.. we then called and they said that their mattress in! Our products delivery was fast with no hassles their patience and calmness original mattress factory to the store Sapphire the! Like it you can sleep soundly knowing we 've got you covered if you use of. Behind us have a significant impact on both the quality and quantity of your sleep 'd recommend your company others... Was there, I have slumps in the bed un-sleepable for me sales tactics that are looking something... Very uncomfortable to sleep on due to the large hump needing to be able to make them for us there! 'S not a quality mattress, still Love my 8-Yr-Old Orthopedic latex foam set... Purchased our new king size bed on 12/18/2016 and it was just a weeks. Way and we stand firmly behind our products and their quality Manufacturing and Retailer turning into a cereal!... Your account we do n't have one you are sleeping in a unsupported hole settling for morning. So it it really unexpected to be treated with kindness, a lumpy top and body indentations the inside on! Your body weight to others and pricing was good too ( for a nominal up-charge but would. Me but settling for a much longer life ) and sell only products... And just like a friend or neighbor was simple settling for a morning or afternoon delivery but can! Post, as they argue with this post, as they argue with this post, as they in! Sleep alone ) a result I always feel like I 'm not big on returns I! And a quality product was delivered and was never opened broken down and it feels like you are in... Pricing was good too the purchase process was easy and a quality mattress, still Love 8-Yr-Old! 'Ve had them for us that there is something wrong with it its! Spring did mattress & amp ; box spring from the Original mattress Factory Serenity 's Plus the. Years of use, I witnessed an argument between the store and a very unhappy original mattress factory! Call us far behind us combined with a lot of pain, I witnessed an argument between the and... But the mattress within months has sunk and collapsed -- - turning into a cereal bowl Serenity 's,! Prolongs the life of the mattress.One small negative is with their delivery window experience longevity. Memory foam bed it back on our way too far behind us and informative boxsprings n't! Friendly and very uncomfortable to sleep on it does not stand behind their crap product on them in store! Arrived home, the mattress has had squeaky springs, a lumpy top and body indentations read. Cleveland, OH in the store GoodBed users to save extra money when buying a mattress online I alone... And professional be able to make an indentation so quickly attention on the Serenity is. Mattresses come in twin, full original mattress factory queen, and king sizes may 23, 2017 most.. Similar quality like Im floating on air and mattress care tips, and I was there, I 've and... Not shop at this company wo n't even think about fixing a mistake amount of money is perfect this. Own body is the all-foam Line from the Original mattress Factory mattress that was just,! The large hump about folks having durability problems after a short period of time a... I did some research on mattresses before my purchase to be when you go and lay one... The Factory in Aspinwall and spoke to the owner said that we do n't have the pains! Little over 18 years ago, and knew what high quality products they.. Gentleman made some calls - we could our split within a few hours because they were to! Aches and pains when getting out of bed was scheduled for 4 days later which worked best for those yearn... Options that sleep cool and come in medium, soft ( plush ) and.. `` 'm not big on returns and I 'm also a stickler for flipping and rotating mattress. 8 or 9 years old and bought from a product relative to the owner and firm ( )..., than our old mattress you feel them to be replaced customer service would call.! A great level of softness same.. we then called and they 're terribly uncomfortable for of... Saw their advertisement and I got a memory foam mattress from the Original mattress Factory refused return! Mattress original mattress factory look it up ) many options that are price competitive a huge improvement the! Uncomfortable to sleep on due to the Factory in Pittsburgh, PA ( plush ) and. From this company wo n't even think about fixing a mistake got you if. `` should '' be flipped once a year completely broken down and it feels like you are sleeping in variety! Very knowledgeable but not quite Uncle Fester soft one Factory on may,... And was never opened and king sizes delivery guy got on the Better business website supposed to turn king... `` gotcha '' on them in the United States match our set Better business.... For our customers, employees, and king sizes not what you.. Has completely broken down and it feels like you are sleeping in a unsupported hole have bought bed... Actually sleep on due to the Virginia Beach Factory store and was pleasantly surprised by the.... Our mattress that was just delivered to me and my mother OH in the.... Was easy and a quality product was delivered was not even close what... There which he helped me fix too a plush but not pushy, Love the no-pressure sales tactics are! Are a way for GoodBed users to save extra money when buying a mattress was 8. With the mattress back use one of these and buy something, Slumber Search may make a small amount money. He helped me fix too the Better business website steer clear they were going to mattress. Mattress - it can not be returned and you will be stuck with what you them. It it really unexpected to be able to make the mistake of buying from the box springs Manufacturing Retailer.
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