We are sorry for any inconvenience caused. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. ** A small van weighs less than 3.5 tonnes, please see our Tolls, Fees and Charges for details. We aim to have normal service resumed as swiftly as possible. We usually operate a reliable service however sometimes things can go wrong. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. Liverpool Lime Street is currently closed to the public due to a security threat. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. We are sorry for any inconvenience caused. This often causes a conflict and the barrier will not lift in this instance. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. You may find the answer or help you need there. These cameras will read vehicle number plates and activate the payment process if they are registered to an account. Where possible, we will include a message on the phone lines to inform you of these changes. What do I need to qualify for concessionary travel? Receipts are available for viewing and downloading up to 6 months after your journey. Apple or Android); receipts will be available via your provider on your handset only. Monday, October 25, 2021 T-FLOW system replaces current Fast Tag system over time Automatic Number Plate Recognition (ANPR) will be used with barriers Pre-paying for journeys remains the. We're a exciting and dedicated company based in the Midlands with high quality furniture at great prices with lots of passion .. T-FLOW is available for all vehicle classes and removes the need for cash. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. Log in to manage your Mersey Tunnels account. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online atwww.merseytunnels.co.ukor pay for any additional journeys by cash or card. Therefore, you can either, have a joint account with your partner or household or each household member can opt to open their own account, assuming of course, each individual can demonstrate and prove they meet the criteria. The lane display messages mounted on the right-hand side of each toll lane indicate the status of your T-FLOW account. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. Our passenger charter sets out any compensation you may be entitled if this does happen. You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. Misuse of the concession may lead to prosecution. Your account must always remain in credit and you can set up a regular monthly Direct Debits or top up by debit or credit card online if you prefer. If the number plate does not meet these requirements it will not be read by the ANPR camera located in the toll lane and you must pay by cash or debit / credit card to proceed with your journey. We are sorry for any inconvenience caused. Passwords must contain at least 8 characters and the following items: An upper case character, a number and a special character. User means the vehicle VRN / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. as the ANPR Camera will only read those approved by the DVLA. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. We aim to have normal service resumed as swiftly as possible. @MerseytravelTV 422 subscribers Subscribe http://www.merseytravel.gov.uk Home Videos Shorts Playlists Community Channels About Videos Play all 1:08 T-FLOW - the pre-paid toll for Mersey Tunnels. If you have any questions or complaints about the Mersey Tunnels Concessionary travel T- FLOW scheme please contact us. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, A utility bill (e.g. Once payment has been approved, the barrier will rise. T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. Residents can apply online via our website www.merseytunnels.co.uk. It is very important that you do not exceed the total number of journeys that you used to calculate the monthly payment. The new T-FLOW system represents a further investment of 850,000 by the Liverpool City Region Combined Authority to upgrade the pre-payment system in both tunnels. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. We will add your new allowance to your journeys automatically on 1st April each year. termux github apk; emuelec bios pack; roblox gift card codes 2022 for 10000 robux If there are insufficient funds to cover the toll fee the Account will cease to work at the toll barrier until funds are added. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. It is the Users responsibility to ensure the Account has the required funds available to operate the Toll Barrier. Receipts are available for viewing and downloading up to 6 months after your journey. Merseytravel Budget meeting - Bidston to Wrexham line, increase to tunnel tolls, report into removal of exemption for disabled Fast Tag users. Exceeding the speed limit is the only endorsable offence under the byelaws. You receive the highest rate of mobility component of the Disability Living Allowance. To login with Merseytravel fast tag account login, you can use the official links we have provided below. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. Pricing Charges applicable on FASTag Tag Joining Fee - 100 including all applicable taxes CONTACT SCHEDULE A CALLBACK transactions in live time as well as the status of Fast Tag account balances. For full details on how we manage your personal data please refer to our. Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. You must not use this concession in vehicles being used for carrying passengers or goods for hire or reward. The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. There is a restriction to four vehicles for each personal account. You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. Liverpool Lime Street is currently closed to the public due to a security threat. Our online application process, or address change, will automatically verify your residency. If you have not told us that you have changed your vehicle you will have to pay the full toll. Any business users, including taxis and driving instructors, who meet the criteria for the resident discount scheme and are using their vehicles for private journeys can register for the scheme for private journeys only. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. I am an existing Fast Tag customer do I have to move to T-FLOW? You can now do this online via our website www.merseytunnels.co.uk - simply cancel the previous Direct Debit (which you do via your online account), wait three days and then set up a new one online. The Resident Concession is only available for personal use. ICICI Bank - Home. Do I have to be in the vehicle to use the concession? Our state-specific web-based blanks and crystal-clear instructions eliminate human-prone mistakes. or The tunnels debt was paid off long ago, why are we still paying tolls? Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, Motorcycle with sidecar and 3-wheeled vehicle, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, Passenger vehicle other than a motor car with seating capacity for under 9 person, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, with trailer, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with two axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with two axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with three axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with three axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with four or more axles. Initially, only new customers will be added to the T-FLOW system and they will be able to use the system within 30 minutes after registering (having previously had to wait for a Fast Tag device to arrive in the post). Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Vehicle Classification means the toll class charged for the vehicle classified by the weight, size and number of axles, SORN means Statutory Off-Road Notification with DVLA, The vehicle used must be registered in one of the districts of the Liverpool City Region, The vehicle / VRN must be classified as class 1 as defined by our Vehicle Classification process (see section 2 General Conditions), to reflect changes in the law or regulatory requirements; and, to implement minor technical adjustments and improvements (for example to address a security issue), Please contact us and tell us as soon as reasonable possible; and, Please give us reasonable opportunity to repair or fix any defect. Mar 17, 22 (Updated: Aug 05, 22) What problem are you having with merseytunnels.co.uk? All applicants must have a disability that is considered permanent, longer than 12 months. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. Enter the amount you want to be refunded and click Submit. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online at. You can purchase tickets, update your details and manage your MetroSmart account online. Minimum charge one hour. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. No discounts will be given on cash or card payments. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. (d) Merseytravel accepts no liability for losses arising from incorrectly entered VRN. Once you are registered for the scheme our website allows you to amend your address online - the process will treat you like a new applicant and you must prove that you remain eligible for the Liverpool City Region residents discount. You can keep a track of your balance online and the lane display messages will also indicate when your balance is running low to alert you to top up your account. You can cancel your T-FLOW account at any time . Yes, your licence plate will not be held within the DVLA source data so you will not be able to apply online, you may contact our customer service team on 0151 330 1004 or email tflow@liverpoolcityregion-ca.gov.uk quoting your vehicle plate number, make and model and the toll class and our team will register this for you. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. Please ensure that you remove any Fast Tag device from your vehicle and check the vehicle number plate conforms to the DVLA Vehicle registration numbers and number plates standards. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. However, if this is not possible for any reason, you will be prompted to supply a range of documents to verify your eligibility. The debts are not of a level that would significantly impact the level of the toll. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. The tag has a validity of 5 years and after purchasing . Penalty surcharge 60, 350 per hour. Your phone company may add its own access charge, but they will tell you about this. To be eligible for the Resident Concession, the Account Holder must be able to provide evidence that a User meets the following criteria: The User must be registered as living in a property in one of the districts of the Liverpool City Region; and. Lines are open 8am to 8pm, Monday to Friday for general enquiries. Step 2. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. The repair team will get to work and get the damage fixed as soon as they can. Account Holders are not eligible to apply for or use the Resident Concession for business purposes. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. The concession can only be used in the vehicle you nominated on your application form. You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. Please call 0151 330 1004 7am to 7pm Monday to Friday, 8am to 5.30pm Saturday and 8am to 4.30pm Sunday How to pay truck toll on Mersey Tunnels You will need a pre-paid toll account and you must not be travelling for business reasons. T-FLOW account. We will refund any payments you have made to your Account. Easily manage your Mersey Tunnel Fast Tag with this app. Accidents and emergencies do sometimes occur and, in these instances, we reserve the right to close the tunnel at any time without notice. To request a receipt, please have your card payment details available and click here. I have registered my plate on line and it wont read. You cannot carry forward any journeys left in your account on 31st March and they will be cancelled. We have told you about an upcoming change to the service or these terms which you do not agree to; We have told you about an error or price and you do not wish to proceed; There are significant delays because of events outside of our control; or. Please note - we ask that you do not send general customer queries to this email address. Check that your number plate is kept clean so that the characters are clearly visible to the ANPR camera. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. Please use the AUTO lanes to pay with the correct change or by contactless. To request a receipt, please have your card payment details available and click here. We aim to have normal service resumed as swiftly as possible. For all other users the Class 1 toll is 2.00. It is the T-FLOW Account Holders responsibility to ensure that the Account has appropriate funds to operate the Toll Barrier. (h) The User shall . Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. You can apply for free travel through the Mersey Tunnels if: They will be contacted directly to discuss transferring to T-FLOW over the coming months. The documents you should supply are: If you wish to change your nominated vehicle please call 0151 330 1004. Check out some of our frequently asked questions online. The toll fee will be deducted from your T-FLOW account. If you change your vehicle, you can update this easily, simply by registering the new vehicle online at www.merseytunnels.co.uk You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. You hold a Disabled Persons (Blue) Parking badge The tour will take approx two hours. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. When will I receive my new allocation of journeys in my account? Eligible Liverpool City Region Residents can still benefit from the discounted toll on any personal journeys made using their T-FLOW account. Step 3. You may also obtain or submit your application for Fast Tag or the Mersey Tunnels Concessionary Travel Scheme via a Merseytravel Centre. Merseytravel Phone Number and Contact Information Contact Us If you would like to leave a compliment or complaint, ask a question or report an issue, please get in touch. The easiest way to apply for Merseylink membership is online here. No trains are running from the station. Once you report the vehicle as stolen you will no longer be liable for any journeys made by that vehicle. Merseytravel fast tag account login. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. No trains are running from the station. Pay and Get FASTag at door step. Our Customer Services Contact Centre is available to support with your queries 7-days a week. By applying for the Resident Concession, you confirm that the information that you provide is true and to the best of your knowledge. If you think this increase in usage is more long term you should increase your Direct Debit payment for your maximum convenience. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. The Combined Authority is led by Metro Mayor Steve Rotheram bringing together Liverpool City Regions six local authorities Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, using devolved powers from Government to create an environment which allows our economy to thrive. Cash and contactless payments will still be available for tunnel users who prefer to pay for their crossing this way. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. We would recommend that you seek independent legal advice on this issue. If we are unable to accept your Application, we will inform you of this in writing and refund any payments made to us in advance in full. . Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this agreement. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. All planned closures are advertised on our website and you will still be able to use the other tunnel. If you have previously suspended your Direct Debit and simply wish to reinstate it, so long as all of the details such as amount and payment date remain unchanged, click on resume and this will be reactivated for your next payment. 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