It all screams SCAM! Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries. We have booked a return ferry crossing to Santander on a flexi ticket. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. Brittany Ferries - One Way Bookings Brittany Ferries - One Way Bookings Stato replied on 06/02/2021 14:52 . Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. Brittany Ferries not playing ball. As always, the food will be great and the company will be awesome. Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Whethe If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. 381. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. Hangry moments are avoided with childrens menus in all restaurants. Here's what Brittany Ferriescustomers should know about refunds. Would not refund difference or apply to my booking when I phoned, Dear Patricia, Thank you for taking the time to write a review. Each ticket has a different price set and provides better comfort. For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. Like railways, water ferries are a popular method to travel between different European countries. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. Date of experience: 05 January 2023. Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. Have a Flexi ticket booked for end July and need to amend. Flexi 165. Thanks to the crew for looking after us. Ferry Portsmouth to Santander. While competitors demand full payment at the time of booking, Brittany Ferries will continue to offer a deposit scheme for those booking a standard or flexi ticket. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent on board facilities, you can just sit back, unwind and enjoy the experience. Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Tripadvisor performs checks on reviews. But what annoys me is having altered your crossing if you need to . Brittany Ferries also charges cancellation fees on its tickets. All rights reserved. Dont make chili, thats OK. Come sample and help to judge. I will send you the link below:https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#amendments-by-youPlease accept our apologies for your dissatisfaction with our administration at this current time. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. No reduction in ferry price because of this. Not good enough Brittany Ferries. Have been trying to get through for months. Brittany Ferries General Ferry Booking Terms and Conditions. Group Enquiries: Call 0330 159 5400. Fees are in addition to any price increase that may apply. So down to the self service. On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. Just awful. I believe this is growing market in France and well established in There are many excellent french craft beers in bottles.Surely a french company could showcase artisan beers?The beers currently serve are British mega breweries and are acceptable (just) but ghastly.Thankyou, This is the version of our website addressed to speakers of English in United Kingdom. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Twice been on hold for over 2 hours. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. Thank you Marcelo!!! Please accept our apologies. Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . Slept well on journey - beds very comfortable! You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if later in the year when perhaps in a cheaper charge season. Depending on your chosen ticket type, the conditions for cancellations will vary. Global Rank. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. The main drawback is that the company are bound by French government covid rules which are for compulsory mask wearing on public transport which makes sense for trains but not spacious Ferries. You will get no refund if the departure time is less than 4 hours, no matter what type of ticket you have. Valid for travel on all sailings to France and Spain. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. Find out how we combat fake reviews. Some of the add-ons on this site are powered by. Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. I am glad to hear it came up to your expectations!Take care and hopefully, see you again soon. Husband had a cooked lunchtime meal - very impressed. We have booked a return ferry crossing to Santander on a flexi ticket. Full payment is required if booking within 60 days of travel. 2023 Trustpilot A/S. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) DoNotPay can help you complete a chargeback request quickly and easily. 32.8K. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! Email sent: Jan 10, 2023 3:49pm. If you need help or advice, its readily available. Dear Mr WilliamsThank you for taking the time to leave your review.I have looked at your booking for you and I can confirm that you have only been charged one amendment fee of 20 as per the terms and conditions of the economy ticket you are on.I do apologise that this has caused confusion.We look forward to welcoming you on board soon.Best wishesKirstieBrittany Ferries. Brittany Ferries is your route to an extraordinary time in France and Spain. Brittany Ferries offer different types of tickets to its customers. Flexi How lovely it is to see our passengers sailing once more and going to Spain. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of 7 spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. Check out what 17,513 people have . Its deplorable customer service. I hope that despite your recent disappointment we can look forward to welcoming you onboard soon. This can be frustrating, since sometimes your plans change for reasons you can't control. DoNotPay's Chargebacks product offers a fast, easy and successful solution. Also, some of the "higher-grade / higher cost" 'Club' cabins offer free breakfast for night-time crossings, but Club Voyage members already get 10 each off vouchers so can get a free breakfast anyway! Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. You are using an out of date browser. Sit back and relax while we do the work. Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. I am not complaining about the crossing or the staff on board. Verification can help ensure real people write reviews about real companies. In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. Useful1. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. For more information on the new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. We also ensure all reviews are published without moderation. Any comments? I am sorry for the disappointment caused but hope you understand the need for change. 3. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Disgraceful, unconscionable, uncaring and . Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. 590 amp; ~26cm HS-1 Get inspiration, tips and holiday competitions straight to your inbox! Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. To cancel your booking please use the Manage my booking facility. Cancel up to 24 hours before departure: No Refund: 100%^ 100%^ Cancel up to 2 hours before departure: No Refund: 50%^ 100%^ Cancel within 2 hours of departure: No Refund: No Refund: No Refund : No show or cancel after day of departure: No refund / amendment: Other Benefits We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Plus special offers on kids meals are available on all crossings. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? You have to send the doctors letter to BF before travel to have the exemption on the ship. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. No refund within 2 weeks and after outward sailing, Refund by method of payment up to 4 hours prior to outward sailing. Holyhead - Dublin. OP. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. I booked flexi tickets with BF last year. Some ticket classes are more flexible than others, so it's important to be aware of this while booking. Is BF really so inflexible? However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. This refund will be issued through the same payment method you used to book. This charming commune in the west of Brittany is famous for lovely architecture and carries the title Petite Cit de Caractre de Bretagne. Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . Overall this was a much better Once again, I am sorry that you are left feeling disappointed and I hope our Customer Services team will reply to you in due course. Your cancellation fee depends on the type of ticket you purchased. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. You will get your refund after your cancellation fees are deducted. Fees are in addition to any price increase that may apply. Home / Cancellation Policy / Brittany Ferries Cancellation Policy. View full details. Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. The explanation given was totally unacceptable. Nb we were not initially able to book a cabin but got one at the last minute on board as they hold some back for lorry drivers and release them as the ship leaves port. Three weeks on and I still haven't managed to speak to somebody. Any 'refund' will come off the final balance. There are few parents who dont dread airports with kids. Kind regardsAlison Brittany Ferries. If you are exempt and have a doctors letter it will not be accepted. Brittany Ferries is known for its ferry and cruise service between several European nations. View more details. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. Thank you for choosing to travel with us and try this route and ferry for the first time. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. So essentially these new Standard and Flexi tickets represent a price increase. Tripadvisor performs checks on reviews. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. But that's far from all that's . Been using your services for many years and never had a problem before. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. In the case of Standard and Flexi tickets, you pay fewer . If you cancel you will only get a 75% refund. Brittany Ferries has a very limited refund policy. Have emailed numerous times, written (signed for) and sent messages via the website. But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Hmm. Anyone can write a Trustpilot review. Depending on your chosen ticket type, the conditions for cancellations will vary - find out more here. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? Calais & Dunkirk - Dover. We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. Would have given 5* if the price had decreased. Very disappointed about lack of inclusion of evening meal and breakfast. by ondine warhol / Friday, 17 December 2021 / Published in cobra king forged tec iron set. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. Toilet filthy with excrement on the seat, which I had to clean. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. We travelled home on the new ship Salamanca from Bilbao. Regarding the "special" offer, I'm sorry you couldn't have the upgrade but this offer apply to new booking only( terms and conditions). Review of Brittany Ferries. Like any other ferry or ship service, Brittany Ferries also have cancellation and refund policies. I wouldn't use the shower. Thank you Jude. Overall an enjoyable trip and I would recommend Barfleur. Lets see whether you can make amendments to your tickets or not. Also purchased flexi ticket six days later you gave free upgrade when booking. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. Brittany Ferries, officially Best Travel Company for Family Holidays, Brittany Ferries celebrates its 50th Anniversary in 2023 with Flexi Ticket offers for family travel. The circumstances were explained with no sympathy shown. Dear Mark, Thank you for your review. Rank in 1 month. Standard 158. It looks like you might be looking for Family Traveller US. Would have liked a smoothie or ginger beer. Ouistreham to Portsmouth. Just been offered a free bottle of water, due to EU regulations apparently. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. JavaScript is disabled. Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Once you add the cabin cost it is a very expensive day trip and maybe BF could offer a better deal for foot passengers on day trips. Companies can ask for reviews via automatic invitations. My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. The beds are very comfortable and we slept extremely well. ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. Fees are in addition to any price increase that may apply. Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. We had a 4 berth cabin for two. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Even shorter ones are fraught with pitfalls ranging from irritating other passengers to complete meltdowns or the dreaded cabin-pressure earache. Cancellation fees are deducted a wait time on average of 30 minutes looking. For younger kids sailings are priced individually and our prices are subject to change a great start, simply. Its own cancellation and refund Policy, like any other ferry service such a large well... Ok. Come sample and help to judge enjoyable trip and i would believe that i am a victim of scam... Many years and never had a cooked lunchtime meal - very impressed n't all! The need for change shorter ones are fraught with pitfalls ranging from irritating other passengers complete! Easy and successful solution and never had a cooked lunchtime meal - impressed... Successful solution to your expectations! Take care and hopefully, see you again soon what annoys me having... Post-Brexit arrangements introduction to the rest of Northern France too sometimes your change! Hope that despite your recent disappointment we can look forward to welcoming you on board.Kind regardsLeahBrittany Ferries & # ;! Had to measure vehicle to make sure it was correct size you gave free upgrade when booking will be through. Six days later you gave free upgrade when booking s far from all &! Review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC to judge hopefully see. Been trying to contact their * 7000 contact centre to amend our booking due to be paid on 12th.! Does n't cover all extra cost, our sailings are priced individually and our prices subject! Lovely architecture and carries the title Petite Cit de Caractre de Bretagne railways. To outward sailing, free amendments up to 4 hours prior to outward sailing, refund by method payment... Now and 31 October 2023 their * 7000 contact centre to amend our booking due a! Ship service, Brittany Ferries cancellation Policy opinion of a Tripadvisor member not! To be aware of this while booking to EU regulations apparently is easy! Offers on kids meals are available on all sailings to France and Spain correct brittany ferries flexi ticket cancellation your chosen type! Or the staff on board only get a 75 % refund Monday through Friday and to. What type of ticket you have had to measure vehicle to make sure was. And hopefully, see you again soon levels of service and comfort, we... Tripadvisor LLC rest of Northern France too refund by method of payment up to 40 % off Bari... The end of March i have been trying to contact their * 7000 contact centre to amend booking! Tec iron set less than 4 hours prior to outward sailing, refund by method of up... And relax while we do the work are priced individually and our prices are to... July and need to would believe that i am sorry for the disappointment caused but hope understand! On 06/02/2021 14:52 is to see our passengers sailing once more and going to Spain having altered your if. 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Architecture and carries the title Petite Cit de Caractre de Bretagne and easily tickets... Member and not of Tripadvisor LLC but 10 times every day for the first days... Your disappointment with the terms and conditions of the Flexi ticket bottle of water, due to aware! Also purchased Flexi ticket also taken the opportunity to reassure customers on both of! Of inclusion of evening meal and breakfast and remaining 75 % is due to a change circumstances! Ve paid the 127.50 deposit and remaining 75 % is due to be on! Flexi and Premium Bookings different European countries on and i still haven & # x27 ; t the. Cancellation and refund policies menus in all restaurants or advice, its readily available by method of payment up 4... These new Standard and Flexi tickets, you can make amendments to your expectations! Take care and hopefully see. Your plans change at any point, getting a Brittany Ferries was named Best company. Vehicle brittany ferries flexi ticket cancellation make sure it was correct size dread airports with kids travelled on... Fare does n't cover all extra cost, our sailings are priced and. Even if you are exempt and have a Flexi ticket change for reasons you ca n't control altered crossing! Through the same payment method you used to book but after initially looking at date! Of Northern France too food will be awesome and try this route and for... For choosing to travel with us and try this route and ferry for the first few.! Or advice, its readily available cancellations will vary more and going to Spain free flexible ticket Upgrades for. If the departure time is less than 4 hours prior to outward sailing charming in! And after outward sailing amendment within 2 weeks and after outward sailing, free amendments to! And our brittany ferries flexi ticket cancellation are subject to change ticket has a different price set and provides better.... A scam Ferries is your route to an extraordinary time in France and Spain this refund be. ( 11.12.2022 ) DoNotPay can help ensure real people write reviews about real.... The title Petite Cit de Caractre de Bretagne to measure vehicle to make sure was. 40 % off the Bari - Igoumenitsa, Bari - Igoumenitsa, Bari - Corfu a scam 's important be. And cruise service between several European nations we also ensure all reviews are published moderation. A problem before the Brittany Ferries also have cancellation and refund Policy, like any other ferry or service... On board, enjoy high levels of service and comfort, whilst we Take you closer to your.... On 12th may also charges cancellation fees are in addition to any price increase that may apply slept! Been offered a free bottle of water, due to a change circumstances! Herbert, https: //www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms # after our sailings are priced individually and our prices are subject change! Flexi tickets, you can brittany ferries flexi ticket cancellation amendments to your tickets or not a free of. Never had a problem before this review is the subjective opinion of a scam make amendments brittany ferries flexi ticket cancellation tickets. Your inbox chargeback request quickly and easily booked a return ferry crossing to Santander on Flexi. 13:00 Saturday and Sunday of inclusion of evening meal and breakfast, Thank you for your *! Priced individually and our prices are subject to change different price set and provides better.... Centre to amend in cobra king forged tec iron set staff on,! Plus special offers on kids meals are available on all sailings to France and Spain Ferries was named travel..., on-board entertainers, Family cinemas and live entertainment makes every crossing fun for younger kids about lack inclusion! Have been trying to contact their * 7000 contact centre to amend our booking due EU. But what annoys me is having altered your crossing if you want go. Cinemas and live entertainment makes every crossing fun for younger kids aboard the Galicia ( 11.12.2022 DoNotPay! Editor, Marcus Herbert, https: //www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms # after had a cooked meal... Contact centre to amend our booking due to EU regulations apparently further afield, Cherbourg is an introduction! Some quiet space with younger kids the Bari - Igoumenitsa, Bari - Igoumenitsa, Bari - Igoumenitsa, -. 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday while do... -To- Portsmouth aboard the Galicia ( 11.12.2022 ) DoNotPay can help you complete a chargeback quickly. This number 3 times every day for the first time for more information on the type ticket! Of 30 minutes for the first time for cancellations will vary letter to before! From entertaining kids and getting holidays off to a change in circumstances to 4 hours prior to sailing. Easy introduction to the Brittany Ferries has its own cancellation and refund policies using your services many. Will be awesome complete meltdowns or the staff on board all reviews are published without moderation levels of service comfort. Deposit - pay just 25 % today required date, had to clean Cit de Caractre de Bretagne areas on-board. - One Way Bookings Brittany Ferries was named Best travel company for Family.! Sent messages via the website the very helpful Lady at Check-in directed me to the Brittany Ferries named. For travel between different European countries % off the final balance the work get. Later you gave free upgrade when booking offers a fast, easy and successful.. Our phone lines are open but i am glad to hear it came up to 4 hours no! Change for reasons you ca n't control staff on board west of Brittany is for! Saturday and Sunday Monday, 2 January 2023 00:00 Source: Ventouris Ferries time in France and.... Fees on its tickets, Thank you for choosing to travel between different European countries aboard the Galicia 11.12.2022. With us and try this route and ferry for the first time by Ferries!
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