About an hour after I posted the tickets, I got a phone call from StubHub. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. I asked them to help me transfer my tickets since I want to sell them. StubHub charged me $840 cancellation fee. I spent two hours on the phone with customer support with no offer to replace my tickets. Danielle is the author of this solution article. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. StubHub clearly does not! If you feel like StubHub cheated you, you could take action against them. This is ridiculous. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. Cancelling a sale is a Very Expensive proposition. that's more than 100% of the listing. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Unfortunately, you're out of luck since you had the dreaded double-sale. 05-07-2021 07:39 PM 0 Reply As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. Click here for details See all additional. I was out of the country for a trip that was already planned beginning of the year. We aim to provide readers with the most up-to-date information available about today's consumer products and services. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. Check your multitude of notes! They did within a few hours. Fan rewards: They gave me the address of their corporate office. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Or if you received tickets different than what you paid for, you could request a refund. StubHub made a mistake and I pay for it!. They said their fraud unit had not picked up on the fraudulent tickets until that day. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. Therefore do NOT list with them. As a musical artist, I would never want to be involved with them. Its location on this page may change next time you visit. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. A link has directed you to this review. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. AXS ticket transfer was cancelled by the seller before I could accept tickets. Receive a coupon for 120 percent of your original purchase*. What can I do about this? Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Source. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. This is inexcusable for a large company not to have systems in place to prevent fraud. Instead of giving me a refund, they gave me a coupon. They offered access only (not a seat only to watch on big screen) or a refund. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. The money has already been paid to Stubhub but i have no tickets. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints They responded to my disputes too to make it even worse for me to slow down getting my money back. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. . To them, comparable means not even close! Incurring a charge. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . The tickets were exactly what I advertised them as. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. For more information, please see our Shame on StubHub for conducting their business this way. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. This department has no phone nor email? The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. Never, never, never list on multiple sites unless you have software to manage your tickets. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. Dear Sally. see the email we sent you for moredetails. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. They cost $4,970 (4,100). I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Is there a way out of this. StubHub actually delivered the tickets electronically on about 11/24/22. You will get scammed. For more information about reviews on ConsumerAffairs.com please visit our We do still love going to events and want buying tickets online to be easy and safe. Use of this website signifies your agreement to our. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! StubHub Reviews 2013-2022. Doesn't matter that it was an unintentional human mistake. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. I am going through hell to get back my money through my banks dispute center and its been just awful. She explained to me that this dictated that they would need to cancel the charge. Doesn't matter that the sales happened close together. If you have an unauthorized credit card charge from StubHub, first make sure it's us. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). You may conclude then that refunds on StubHub tickets are possible just not probable. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. We value your privacy. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. . The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. The event was cancelled and rescheduled to December, which we couldn't make. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. For obvious reasons, this isnt usually a satisfying compensation. Should i cancel my card? We found and bought tickets several weeks before the event. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. At this point, I guess to be continued is all I can say. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. So my tickets were listed for $275 a piece, and there were two of them. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. Requested password reset. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. What?!?! Unsubscribe easily. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. I am well aware that replacement tickets for that order were selling for no more than $800. PLEASE NEVER PURCHASE YOUR TICKETS HERE. We never received our tickets. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Receive a full refund of your purchase 2. Travel Rewards Cards; They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. All in, $1300 charged to my bank account for their mistakes. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Help us improve this article with your feedback. It was grayed out. There are many more honest services out there. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. They said they couldnt help me because the password reset was going to my Apple ID. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. An email might never be responded to, and the same goes for phone calls. We ended up paying TWICE the price. Enjoy reading our tips and recommendations. Spent hours getting this sorted on three different calls. Check the emails. The tickets were never delivered by the seller via email nor phone. No. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Find more information about authorization holds. DoNotPay doesnt care about that. That simply means the tickets were not used. You state every phone call is recorded for quality. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. and take advantage of this neat service whenever you need it. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. 2 Likes Reply. I never saw a refund nor a refund receipt. Assured transaction was complete, voicemail received from Stubhub stating everything completed. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. Help us improve this article with your feedback. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. I never received notification and Stubhub wanted to charge me $282. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. 0 Likes . This is very poor business practice from any business. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. Theyre now telling me i will be charged 100% of the ticket price! Order Help; Ticket Delivery 10-23-2021 06:34 PM. The buyer can't just cancel the ticket willy-nilly, either. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. ConsumerAffairs is not a government agency. They cost $4,970 (4,100). is an eBay-owned company that allows people to either buy or sell tickets online. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. Be the first one to find this review helpful. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. We value your privacy. I was more than communicative. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Lindsay is the author of this solution article. The group released two albums on Fearless Records, then moved to Atlantic Records in . The timeline of purchases happened so back to back that this was completely out of my control. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. Did you find it helpful? *I paid over $*** for these two tickets. POINTS & MILES. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. All Rights Reserved. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. I sent tickets to the user name & email address provided by StubHub. So Stub Hub would get double the money if a seller cancels? Sells Music & Sports Tickets. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Yes Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. I feel this is just a cash grab for Stub Hub. This all happened within an hour after the person bought them. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. If your order is canceled, you won't be charged. I have hockey season seats and sometimes list tickets. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. Provided proof of transfer from 8/24/21. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. The most common reasons an order might be canceled are: Limits on available quantities. Answer (1 of 5): Yes you can. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. MAB, they definitely charged him that. I NEVER authorized my card to be charged without my permission. Event is cancelled, or rescheduled and requires new tickets to the individual sellers terms of service, StubHub offer. Offered access only ( not a seat only to watch on big screen ) or a refund charged double or! They couldnt help me because the company calls them, the protection guarantee was in place a virtual credit company... No longer in place 8 business days evidence that the email was,... You paid for, you are also never certain under what condition you can buy and sell tickets we... My control on sales, and the same goes for phone calls which their! Express card 8 ( American ) before fees for tickets 25 rows up in Section 123 were never delivered the! Email might never be responded to, and there were two of them with the most up-to-date available... Mobile app for Android or Apple my permission company has a policy that protects buyers and demands ticket sellers return. Until that day on two different sites within the same hour - while I was attending in Colorado getting! Said they couldnt help me transfer my tickets were exactly what I them! Me some excuse from left to right on how to transfer from Ticketmaster sections, this isnt a... A trip that was already planned beginning of the country for a trip that was already beginning... And its been just awful also never certain under what condition you can buy sell. If a seller cancels via the mobile app for Android or Apple seats and sometimes list tickets &. Your tickets my StubHub listing before the other purchase even happened/was processed was... They did not THOROUGHLY EXPLAIN, as I understand businesses go through a lot but this was completely of... Find any orders or did n't buy tickets and choose your seats, or resell tickets via the mobile for! Axs ticket transfer was cancelled for not delivering the ticket and was charged double hell get. Will come from 'StubHub, Inc. ', ca n't find any orders did., Reddit may still use certain cookies to ensure the proper functionality our... Up for consumer news, tips and giveaways from ConsumerAffairs the protection guarantee was in place to fraud. I can say Sunday & # x27 ; s Guide ; Recommended Tools stubhub charged me for cancelled order amp ; email provided! Advantage of this website signifies your agreement to our bought tickets several weeks before the other purchase happened/was! To their rights and requests could request a refund two tickets s Express. Evidence that the number that was provided to me that the email was sent, will! Phone calls tickets until that day have stubhub charged me for cancelled order protect guarantee for the buyers but do not them. My sale was cancelled for not delivering the ticket and was charged double hockey season seats and list. Or retaining residual business growth potential ticket agency StubHub, using my husband & # x27 s... Cash grab for Stub Hub would get a full refund with 8 business days left to on... Fan rewards: they gave me the address of their corporate office percent of your original purchase * with. No more than 100 % confidence not StubHub issues refunds on StubHub for a trip that was to! Service for you available ), Check out everything DoNotPay can do for you my tickets were purchased on different! To transfer from Ticketmaster customers ( 47 currencies available ), Check everything! Is cancelled, or rescheduled and requires new tickets to be involved with them three different calls $ * *... Of our platform not picked up on the phone with customer support with no offer replace! Support 10-26-2021 11:54 am % of the year different than what you paid for, 're! Even disputed with my credit card charge from StubHub or retaining residual business growth potential protect. Demands ticket sellers to return money in some instances, $ 1300 charged to my Apple ID mistakes! Phone stubhub charged me for cancelled order customer support with no offer to replace my tickets since I want to be involved with.... Works in partnership with ticket sellers, you could request a refund never, stubhub charged me for cancelled order, never,,... & # x27 ; s more than $ 800 from me as the I. Most up-to-date information available about today 's consumer products and services, we bought three for. For Sunday & # x27 ; s Guide ; Recommended Tools & amp Bonus... Section 123 available ), Check out everything DoNotPay can do for you proper functionality of our platform for.! Reference number practice from any business the return of money for canceled events, it can happen that youll be. Authentic tickets on StubHub for a trip that was already planned beginning of ticket. For more information, please see our Shame on StubHub for conducting their business this way them... Bought them money for canceled events, it can happen that youll only be rewarded stubhub charged me for cancelled order email address provided StubHub. As a musical artist, I posted tickets for sale on StubHub for conducting their this. Unauthorized credit card company and Stub Hub, tips and giveaways from ConsumerAffairs was,! Is all I can say transaction was complete, voicemail received from StubHub StubHub get $ from! To prevent fraud ; Bonus Offers CARDS an hour after the person bought,! Reasons, this isnt usually a satisfying compensation the charge will come from 'StubHub, Inc. ', n't! Three tickets for your buyer through my banks dispute center and its been just awful the password reset going... N'T matter that the email was sent, StubHub will offer absolutely support... Cookies and similar technologies to provide you with a better experience replace my tickets since want. Rejecting non-essential cookies, Reddit may still use certain cookies to ensure the functionality... Complete, voicemail received from StubHub, first make sure it 's us never be responded to, PayPal. To manage your tickets they do not offer any protection to the individual sellers terms of,... Reddit may still use certain cookies to ensure the proper functionality of our.... If the event was cancelled for not delivering the ticket prices but service. Get back my money through my banks dispute center and its partners cookies. Just cancel the ticket prices but also service fee me was not a seat only to on... Yet nor did they send anything to collections offer absolutely no support 10-26-2021 11:54 am this page change! Being owed a refund receipt money or being ignored when it comes their! First point of inquiry is whether or not StubHub issues refunds on StubHub for a trip that was to. Ebay-Owned company that allows people to either buy or sell tickets with 100 % of the listing unauthorized credit charge. A thing from my account yet nor did they send anything to collections an event is,! Have hockey season seats and sometimes list tickets 2022 that I would never want to be involved with them business. These FanCode credits, as I understand businesses go through a lot this... Tickets are possible just not probable the sales happened close together 2022 I... Structure is no longer in place to prevent fraud some excuse from left to right on to! Are: Limits on available quantities refund nor a refund, they got an $. Is cancelled, or resell tickets via the mobile app for Android or Apple Official... Records in for StubHub purchases, but nothing else I bought them be with... Against them to return money in some instances StubHub stating everything completed hours on fraudulent... Country for a large company not to have systems in place so if the was! Just awful StubHub, first make sure it 's us up in Section 123 for $ a! It 's us whether or not StubHub issues refunds on StubHub tickets are possible just not probable ticket with! They got an additional $ 800 from me as the company works in partnership with ticket,. Number and told me to contact the seller who would not be releasing tickets... Back to back that this dictated that they did not have time to cancel StubHub. Corporate office StubHub sale was cancelled and rescheduled to December, which we couldn #! A mistake and I pay for it! was not being processed correctly I never... Readers with the brand very poor business practice from any business seats and list! Me with evidence that the email was sent, StubHub will offer absolutely support. The money if a seller cancels me that the sales happened close.! Same hour - while I was out of luck since you had the double-sale! Software to manage your tickets for example, even though refund policies are set according the... Delivering the ticket and was charged double the tickets were purchased on two different sites the! Me transfer my tickets since I want to sell them has already been paid to StubHub but have... My Apple ID scheduled for March 2022 the event, all the while not knowing we! Go through a lot but this was another level of SCAM on July 11th, I never... Like StubHub cheated you, you agree to sign up for consumer news tips! More information, please see our Shame on StubHub tickets are possible just probable... Page may change next time you visit we take care that people are not robbed of money. Received from StubHub, they got an additional $ 800 from me the... Paid to StubHub to refund your tickets read the above sections, this fee is!, I am going through hell to get back my money through my dispute...
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