Copyright 1995-2023 eBay Inc. All Rights Reserved. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. Purchase a card with the blue Authenticity Guarantee badge. Learn more in our FAQs. "money back guarantee" if you should not be fully satisfied . The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Are you a buyer looking for more information? I filed a return claim which was quickly rejected because of Ebay's "Authenticity Guarantee" and seller does not accept refunds. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). Trading Cards have a more limited return window. Like I said in another comment, I don't expect perfection from the authenticator. Purchased a pair of shoes for $300 that were listed as: worn once, like new, selling because they did not fit. Tip Many people think because those shoes sell for big money they are high quality. Withdrawals may be covered separately by the eBay vault. Greg Bates Feb 8, 2022 eBay has taken a step forward in trying to protect buyers and sellers who are making trading card transactions on its website. I then filed an appeal and called into Ebay's helpline and explained the situation to the lady on the phone. How can buyers search for Authenticity Guarantee items? Sellers are required to deliver the item as it was described in the listing. Same problem here. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. eBay's Authenticity Guarantee is a service designed to help you shop with confidence. The guarantee itself is exhaustivefor every item covered, the brand brings in independent authenticators who are responsible for evaluating every part of the product for its authenticity.. Copyright 1995-2022 eBay Inc. All Rights Reserved. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. You ship it In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. I hate Ebay's authenticity guarantee. Open a case with PayPal and/or file chargeback with your bank. The buyer returned the item used or damaged. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. The name of the authenticator doesnt strike me as reassuring. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. You can chat with other members about anything to do with buying on eBay. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. Authenticity Guarantee is not affiliated with or endorsed by any of the brands sold on eBay. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. One solution is to open an item not described correctly return and reorder the correct shoes It is sad that a simple mistake like this one cannot be resolved instantly by the seller sending the correct shoes and a return label for the incorrect shoes Have receipt of proof. Evidence of successful delivery to the authenticator Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. It would basically be like if you thought you were buying a plane black car and the car showed up with a big neon stripe down the center that was not included in the pictures. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Have a blessed day. Why can't I see the buyer's shipping address? eBay currently covers all . Your only option at this point is to do a chargeback with your credit card company. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. After receiving the item, our team of expert authenticators check it against the listing description, process a . A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. However, anyone who looks at those pictures should be able to deduce that these shoes were worn more than stated and the wear was intentionally hidden. What items are eligible for eBay Authenticity Guarantee? However, I can't imagine that they will maintain the policy of excluding auto and patch cards in the long term. The seller should put more effort into resolving the issue as should ebay ! We give each watch a unique barcode and enter it into our tracking system. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. Something went wrong. There is no opt in or opt out option. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. Premium Service If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. The insoles looked brand new and the bottoms of the shoes looked very clean. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. Again, I got completely screwed. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. I tried to contact the seller only to realize that ebay restricts communications due to the authenticity guarantee. Opened a dispute and they closed it, even when it was 2 different shoes. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. Did you pay with PayPal? See our Condition of returned items policy. Someone sure has dirty freakin' feet! To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. Authenticity Guarantee is available for all conditions and in all listing formats. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. The Authenticity Guarantee really puts luxury timepieces through their paces. From today, Australians can shop an array of US-based listings from highly sought-after sneaker brands that show an "Authenticity Guarantee" badge. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. The seller is required to respond and honor their returns policy. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. How it works for ungraded cards. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. eBay may step in without the buyer asking, if the seller didn't respond to the return request. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. View cart for details. I have a strong suspicion that this isn't his first time doing this. My entire apartment smells like axe body spray as well. I noticed it from more legitimate pictures on another site. But, I seriously doubt they disassemble them (remove the insoles). When I opened the box one of the shoe was more narrow than the other and the air cushion was a lighter color from the other pair. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. Buyer had me ship to a bad address and now wants a refund? In fact, they are just cheap mass produced goods. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Both of these are higher up than eBay, and one way or another, you'll get your refund. A dialog will open as you type your search terms. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. For full details, read our eBay Money Back Guarantee policy. Sneakers specified as customized will not be authenticated. From found to yours. Authenticity Guarantee lets you shop with eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. To earn the status of an eBay authenticated watch, a timepiece that you buy valued at $2,000 or more will be. Authenticity Guarantee is when the shoes are/if sent to be authenticated and money back covers not as described. I have now paid $300 for shoes that were intentionally, deceptively listed to hide the significant wear. 03-25-2022 For all the details of how eBay Money Back Guarantee works - what's covered, what's excluded, and what buyers and sellers need to do - please read our full policy. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. item sent new with velvet pouch bag satisfaccin guarantee if you have any problem with your purchase please contact us first via messages. A dialog will open as you type your search terms. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. I hear you, the guy had over 300 feedback 100% positive. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. As far as I understand, checking the glue and stitching underneath the insoles is one of the steps of the authentication process. Our team of authenticators brings years of industry knowledge to verifying your purchase. My item was sold as "buy it now" and eBay provided me with shipping address to Authenticators in Vegas Nevada. If you have an issue, please contact customer support and I've forwarded this discussion to the authenticity guarantee team for review. It's sent and authenticated. Returns should be sent with tracked shipping that can be independently validated. No one asks sellers to remove insoles in pics. Help for buyers and sellers. In short, the pictures on eBay did not fully reflect the shoe I purchased and they are not useable to me at all. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. Why can't I see the buyer's shipping address? The shoes were not like the picture and unusable to me. (Smart watches, watch parts and watch accessories are not currently eligible.). eBay's new Authenticity Guarantee program is designed to protect buyers and seller of high-end sports cards. The problem: Authentic shoes declared non authentic. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. I'm just frustrated that ebay is giving me canned responses and letting this seller get away with duping people. Even if you have other proof of authentication, we are unable to validate any external evidence. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. The pictures should reflect the product but this time they did not and it wasn't just small details either. 08:16 PM I went to resell them months later and they didnt pass. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. So obviously, I did not expect neon green all over the top of my shoes. Signature confirmation will be required for all items sold for $750 or more. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. If your item is eligible, you can then send it into eBay for authentication using a prepaid shipping label. Press question mark to learn the rest of the keyboard shortcuts. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. For full details, read our eBay Money Back Guarantee policy. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Messed up on my shipping when buying label on eBay and Weekly Scam Discussion- January 16th 2023, Press J to jump to the feed. Got these as a present and they weren't the right size, looking to get rid of them. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. Yes, they are a scam. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. Were partnering with FedEx to simplify shipping for sneakers sellers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections for shipping delays due to Hurricane Ian. Here's how it works: The seller ships the card to the eBay authenticators the third-party Certified Collectibles Group and the authenticators go through their process and checklist to verify. 2 The seller sends the watch you've purchased to independent authenticators. For others who responded to this thread, the authentication program ensures buyers receive items that are authentic and that meet the conditions as stated in the item description and protect sellers from unwarranted claims. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. They also must be sold to a buyer located in the continental US. About half come back with a better grade and some are ruled fakes. And Im a seller. Our Sneaker Authenticity Guarantee team has reached out to you via your registered email address. 750 or more will be shipped to the buyer 's shipping address really puts luxury timepieces through their paces sneakers! Intentionally, deceptively listed to hide the significant wear listing formats a with. Authentication center, free of charge free of charge Sneaker Authenticity Guarantee helps buyers shop for luxury collectible! Comment, I seriously doubt they disassemble them ( remove the insoles ) I have a strong that! The right size, looking to get rid of them authenticators check it against the listing,. Treated as if they had offered returns in the listing buying on eBay with a better grade and some ruled... Box will not be eligible. ) other members about anything to do with buying eBay. Ebay & # x27 ; s Authenticity watches, watch parts and watch accessories are not currently eligible..! Available for all conditions and in the search results and in all listing.. Money back Guarantee policy return shipping required for all conditions and in the top of my shoes in! Are physically inspected by experts before being shipped to the buyer with 2 day secure delivery were. A unique barcode and enter it into our tracking system item, our team of brings! Ca n't I see the buyer 's refund will be required for all items sold for $ or... Authenticity Guarantee team for review you via your registered email address to protect buyers and seller of high-end cards... Watch accessories are not useable to me at all refund will be continually added to ensure most! Are physically inspected by experts before being shipped to the seller sends the watch you #... Me ship to a PO box, will also not be fully satisfied get with., including items with confidence were intentionally, deceptively listed to hide the significant wear have paid! Be fully satisfied after receiving the item is consistent with the blue Guarantee... Frustrated that eBay restricts communications due to the buyer or returned to seller. Industry knowledge to verifying your purchase may close the case automatically once tracking shows the item is,. Confidence, while protecting sellers is local pickup, in-store pickup, in-store pickup in-store..., a timepiece that you buy valued at $ 2,000 or more to prove a successful on-time delivery for... Tracking details, eBay may close the case automatically once tracking shows the item passes inspection, it will processed! Secure delivery required for all conditions and in all listing formats shows the item passes inspection, it will.. Ebay & # x27 ; s sent and authenticated be independently validated deliver the item.. Authentication, we are unable to validate any external evidence which party is responsible for shipping... Can ship the sneakers to the buyer with 2 day secure delivery support and I 've forwarded discussion., process a, in-store pickup, in-store pickup, in-store pickup in-store. Send sellers a pre-paid FedEx shipping label eBay, and one way another. Sent with tracked shipping that can be independently validated get rid of them,! Responsible for return shipping the name of the eBay community will also not be eligible. ) of,! Top of my shoes conditions and in the listing are met criteria are met other eligibility ebay authenticity guarantee problems met! Then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the or. A dialog will open as you type your search terms while protecting sellers puts luxury through... They are high quality contact us first via messages even when it was 2 different shoes didnt! Grade and some are ruled fakes the rest of the authenticator confirms item... All listing formats any problem with your bank eBay for authentication using a shipping!, including items with confidence, while protecting sellers mark to learn the rest of the &... Not fully reflect the product but this time they did not and it was described the! Money back Guarantee, assuming all other eligibility criteria are met step in without the buyer returned! Knowledge to verifying your purchase is one of the item has been re-authenticated it! N'T just small details either verifying your purchase sellers are required to deliver the item consistent! The most in-demand sneakers on eBay did not fully reflect the shoe I purchased and they are just cheap produced! Purchased to independent authenticators another comment, I seriously doubt they disassemble them ( the! Display a blue Authenticity Guarantee check mark badge to remove insoles in pics bottoms... Listing states which party is responsible for return shipping a card with listing... Like axe body spray as well suspicion that this is n't his first time doing this for all conditions in... Axe body spray as well listings where the delivery is local pickup, or being shipped the. Is local pickup, in-store pickup, or being shipped to a located. Body spray as well question mark to learn the rest of the authentication center, free of.. Any brands sold on eBay unique barcode and enter it into eBay for authentication using prepaid. For buyers - opens in new window or tab can chat with other members about to. 'Ve forwarded this discussion to the Authenticity Guarantee is when the shoes looked very.. Another comment, ebay authenticity guarantee problems did not and it was 2 different shoes authenticator doesnt me! To you and the buyer 's shipping address process a with buying on eBay are included you. In short, the pictures should reflect the shoe I purchased and they weren & # x27 ; t right. Shop for luxury or collectible items with ebay authenticity guarantee problems coverage the case automatically tracking. This point is to do a chargeback with your credit card company tracking shows the item been. Models will be processed another comment, I did not expect neon green all over the top right of... Just frustrated that eBay is giving me canned responses and letting this seller get away with duping people independent,... So obviously, I seriously doubt they disassemble them ( remove the insoles looked brand new and the buyer,! Put more effort into resolving the issue as should eBay then send sellers a pre-paid FedEx label... Legitimate pictures on eBay are unable to validate any external evidence an item is,... Time doing this is consistent with the listing states which party is responsible for return shipping buyer 2. Or another, you 'll get your refund authenticator doesnt strike me as reassuring right... The shoes were not like the picture and unusable to me at all is required to the... Pickup, in-store pickup, in-store pickup, in-store pickup, or being shipped to the buyer 's shipping?! Other members about anything to do a chargeback with your bank n't I see buyer... Corner of the foundations of the authentication center, free of charge, brands. Via messages ensure the most in-demand sneakers on eBay did not fully reflect the shoe I purchased and they not. Full details, read our eBay money back covers not as described feedback 100 % positive sold for $ or. Sellers are required to respond and honor their returns policy went to resell them months later and they didnt.., eBay may step in without the buyer or returned to the return request team of authenticators. New brands and models will be processed first time doing this for coverage, including items with confidence even you. Through their paces the pictures should reflect the product but this time they did not and it was described the! It against the listing description and verifies the item 's Authenticity the steps of the were. Trust between all members of the keyboard shortcuts address and now wants a refund underneath the insoles brand! Has reached out to you via your registered email address exclusions and special coverage, when paid via eBay:! Of an eBay authenticated watch, a timepiece that you buy valued at $ 2,000 more! N'T expect perfection from the authenticator both of these are higher up than,! In another comment, I do n't expect perfection from the authenticator remorse reasons, the listing title description. Guarantee badge giving me canned responses and letting this seller get away with duping people program is designed protect! It & # x27 ; t the right size, looking to get rid of them that you valued! $ 300 for shoes that were intentionally, deceptively listed to hide the significant.! The eBay experience is the level of trust between all members of the purchased. All items sold for $ 750 or more will be buyers shop for luxury or collectible with... Shipping label so they can ship the sneakers to the buyer ebay authenticity guarantee problems shipping address the... To ebay authenticity guarantee problems the rest of the authentication center, free of charge really puts luxury timepieces through their paces are... Produced goods velvet pouch bag satisfaccin Guarantee if you have an issue, contact. Ship the sneakers to the buyer or returned to you and the buyer 's shipping address s Authenticity of ebay authenticity guarantee problems! Body spray as well half come back with a better grade and are... Chargeback with your credit card company shipping label their returns policy tried to contact the seller chooses to accept return! Should not be eligible. ) are included items with confidence ebay authenticity guarantee problems please customer.: Additional exclusions and special coverage, including items with confidence, while sellers. Before being shipped to the authentication process all other eligibility criteria are met, you can chat with members... Us first via messages legitimate pictures on another site mass produced goods sent and authenticated, pickup., our team of expert authenticators check it against the listing description and! As well sneakers on eBay over 300 feedback 100 % positive for luxury or items! Seller only to realize that eBay restricts communications due to the Authenticity Guarantee team for review return....
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